Hi Courtesy Home Maintenance ,

Thanks for reaching out about the issue with applying discounts and receiving the message "remaining balance must not be less than zero" in Sage. I understand it can be frustrating to see accounts with a tiny balance due.

To resolve this, you can adjust either the discount amount or the payment amount to ensure the total doesn't exceed the amount owing on the line item. For detailed steps on how to enter discounts on invoices at different levels (item discount, overall discount, or discount applied after invoicing), please refer to our article titled "How do I enter a discount on an invoice in Sage Accounting."

If you continue to experience difficulties or need further assistance, please connect with us through the Help and Chat options available within your Sage product.

Warm Regards,
Erzsi

I do realize the above reasoning. What I am reporting to you is that regardless of what I do to either line, I have to leave it as 1 cent owing in some cases. That's what is frustrating!