I am working with a new daycare startup and we started using Sage Accounting software in December. While setting up the books I linked the bank account so we could start using the bank feeds but since the bank requires 2-step verification it was preventing the access on the back end and would only provide the bank balance when you would reconnect the bank. No transactions had been uploading at all... then the other day it uploaded over 50 transactions all at once. So, now that it seems to be uploading the transactions I noticed that they are all reversed (i.e. payments show as cash receipts and deposits are showing as payments). Does anyone know why this is happening or if there is a way to correct the issue. Every time I go to the support chat it takes so long to connect that I start doing something then it connects in the background and then they disconnect because I don't see it right away and don't respond immediately.

For now I am just posting everything manually and deleting the bank feed transactions, but would be nice if they worked properly.