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Mike Kennedy

ios app

SUGGESTED
Posted By

Hello, 

I am having trouble signing in on the sage accounting ios app.  It will not login and i cannot remotely add expenses or invoice my customers.  Does anyone have any solutions to this ? thank you.  

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    SUGGESTED

    Hi  ,

    Thanks for reaching out about the difficulty you're experiencing with the Sage Accounting iOS app. I'm sorry to hear you're having trouble signing in and managing your accounting tasks on the go.

    Here are a few troubleshooting steps you can follow that have helped others with similar issues:

    1. Log Out and Log In:

      • Open the app and tap the menu bars at the top left.
      • Go to Settings and tap 'Sign Out'.
      • Log back in to reset the data and download all the account information from scratch.

    2. Update the App:

      • Ensure you have the latest version of the Sage Accounting app by checking for updates on the App Store.

    3. Uninstall and Reinstall:

      • For iOS devices, press and hold the app icon until it wiggles, then tap the 'X' that appears and select 'Delete' to uninstall it. Reinstall the app from the App Store.

    If these steps do not resolve your issue, or if you've already tried them, please let us know. 

    Warm Regards,
    Erzsi

*Community Hub is the new name for Sage City