Verification code - randomly being sent

SUGGESTED

Hi there

So I logged in yesterday - uploaded some banking data. Closed out a couple hours later.

I have since then received a text notice - twice - from my bank - sending me a new verification code.

Like the system or someone is in the account and requesting access? Anyone got an answer for this one? lol

I am glad they fixed the bug with credit unions not syncing - but this is not cool.

Thank you.

  • 0
    SUGGESTED

    Hi  ,

    Thanks for bringing this to our attention. Receiving unexpected verification codes can indeed be concerning. This might be related to the bank feed feature in Sage Accounting, which syncs with your bank to import transactions. If the system attempts to update or access bank data, it could prompt your bank to send a verification code for security reasons.

    Here are a few steps to check and manage your bank feeds:

    1. Review Bank Feed Settings: Ensure your bank account connection in Sage is correctly set up. Go to the Banking tab and review your connected bank accounts. If you've recently changed any online banking passwords, update these in Sage as well to avoid access issues.

    2. Manual Import: If you prefer not to have automatic bank feeds, you can manually import bank statements into Sage. This process allows you to control when and which transactions are imported.

    3. Disconnecting Bank Feeds: If you decide you no longer want Sage to automatically sync with your bank, you can disconnect the bank feed. Go to the Banking tab, hover over Actions on the bank account, and click "Disconnect Bank Account." This will stop automatic data retrieval, which could be triggering the verification code messages.

    For detailed guidance on setting up, managing, or disconnecting bank feeds, you can refer to these articles:

    If the issue persists or you need further assistance, it might be a good idea to reach out to Sage support or your bank to ensure there's no unauthorized access to your account.

    Hope this helps, and please let us know if there's anything else we can do for you!

    Warm Regards,
    Erzsi