I have had mixed experiences with my clients when moving to MTD. Some have really embraced the change and seen a really positive impact on their business but others have seen it as a very negative experience and it's been very hard to work with these clients. I am only helping them do what the Government has insisted upon but they've seen me as the enemy in the change!
We had a few challenges with other clients as they were used to doing things manually. We overcame these challenges by communicating , explaining why there was a change and the advantages. In most cases people are resistant to change. Sometimes the clients mistake us Accountants for the taxman.
*Community Hub is the new name for Sage City
These articles and related content is the property of The Sage Group plc or its contractors or its licensors (“Sage”). Please do not copy, reproduce, modify, distribute or disburse without express consent from Sage. These articles and related content is provided as a general guidance for informational purposes only. Accordingly, Sage does not provide advice per the information included. These articles and related content is not a substitute for the guidance of a lawyer (and especially for questions related to GDPR), tax, or compliance professional. When in doubt, please consult your lawyer tax, or compliance professional for counsel. This article and related content is provided on an” as is” basis. Sage makes no representations or warranties of any kind, express or implied, about the completeness or accuracy of this article and related content.