Check your SOP Settings / Default Accounts

Checked and confirmed with Sage Help that nothing can be done with the current setting hence me posting it here.

Thank you Geoff

Where do we find these options?

"Use nominal code as Stock Item"

"Use same cost centre and department as customer"

Sales Order Processing / SOP Utilities / System Set Up / SOP Settings / Default Accounts, 

or Invoicing / Invoicing Utilities / System Set Up / SOP Settings / Default Accounts, 

If it's not on your menu, the "SOP / Administration / SOP Settings" feature probably needs authorising in System Administrator

Good morning Geoff

Our system administrator has checked but we don't have those setting options, we are using this version:

Oh dear!  Looks like it's a Professional feature only then.

I don't have access to Standard so can't check, but in the Help file it says "When you add a stock item to an invoice, the nominal account set on the item is used by default". It doesn't sound as if that's what it's doing!

That makes sense and it's how we expected it to be but it's not happening that way.

Where do we go from here?

That makes sense and it's how we expected it to be but it's not happening that way.

Where do we go from here?

Good question. You've already spoken to Sage Support, but I'd classify this as a bug as it doesn't do what it says it should.  The trouble is, they may just change the Help file...

In which case it need to be posted as an Idea, which is what you've done and where we started.

Good luck!