Hi Stephen,

The issue would need a bit more troubleshooting.

Does the same issue occur if you test this in demo data?

Can you try right clicking and running Sage 50 Accounts as administrator on the machine?

Does the same happen if you login to Sage 50 Accounts with a different user login?

Have you tried restoring the reports only backup?

Also if you try running the Trial Balance report and setting it to preview, close the report then update ledger on an invoice, does this resolve the problem?

I hope this helps.

Kind regards,

Rachael

Thanks Rachael, I will follow your troubleshooting suggestions on the customer's machine.

Can't run as admin, as to reproduce the error conditions I need to be logged in as a non-admin user.

Best regards

Steve

Thanks Rachael, I will follow your troubleshooting suggestions on the customer's machine.

Can't run as admin, as to reproduce the error conditions I need to be logged in as a non-admin user.

Best regards

Steve

Hi Steve,

If the issue only seems to happen when they're logged in as non-admin, then this suggests it's an issue with their user profile or permissions.

Therefore you need to look at what is different with their profile and the other users.  Or, you can try creating a new profile for them.

Kind regards,

Rachael

Thanks for the suggestion, I will try that. The strange thing is that if they log on to Sage with their own user name on another PC on the network, the problem does not occur!  Which sort of points to an issue with the PC, not Sage.  Tricky this troubleshooting lark!

Cheers

Steve

What happens if they logon another PC on the network using their Windows profile? That could help you pin point if it's their profile or the actual machine 

Another good suggestion! Thanks for that.