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MarkPainter

Outlook Signature not being added on emails sent from Sage.

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Hi Folks

I think I must be missing something obvious here, but none of the email, reports, letters etc etc that get sent from within our Sage 50 add the users Outlook signature to the email.
I assumed that the users Outlook signature, which appears when manually sending an email, would get added to the end of of a Sage email, but it doesn't. 
Most users only have one profile and one email signature. 

Could someone point me to the correct place to address this please?

Parents Reply Children
  • 0 in reply to MarkPainter
    MarkPainter said:
    Sadly it made no difference after doing a new install on a brand new laptop

    I'm not surprised to be honest. If the email is being successfully sent, but without the signature, there's nothing about a clean install that I would expect to affect that. It really has to be configuration somehow.

    Couple of suggestions of things to look at (and sorry if you've already tried these but I'm not aware of the troubleshooting steps taken so far)

    1. Go to Outlook and to File -> Options -> Mail -> Signatures and conform you see something in the signatures and that there is something set in the 'New message's option i.e. it should not say '(none)'.
    2. In Accounts open practice data and create a test customer and invoice for that customer.
    3. Go to Settings -> Company Preferences -> Reporting and ensure Use Data Path for Reports is checked
    4. Go to Settings -> Email Defaults -> Email Client and ensure Microsoft Outlook is selected as the email program
    5. In Settings -> Email Defaults -> Invoice confirm that the override default Outlook Signature is set to 'No'. Whilst you are there open that drop down to confirm that you do in fact see your Outlook signatures listed (but still leave it set to No for now).
    6. Leave all the other settings as default and click apply. In the apply screen check the Invoice node and click OK.
    7. Test sending the invoice to email using one of the standard layouts (I generally recommend INVDISPLAINA4.LAYOUT as good one for testing with).

    Based on all of that do you see your signature in the resulting email message?

    Hope that helps

  • 0 in reply to Darron Cockram

    Hi Darron

    Just did all of that exactly as you suggested, but again no mail signature was attached.
    However, I have just done all the above using the demo data and again no email signature was added in Outlook.
    However, If in the Email defaults I then tell it to override the default signature and tell it use (the same default) one, it works.
    That's a result :D
    Interestingly if I then go back and once again tell not to overide the default signature, again no signature is sent. 
    Will have a proper explore on Monday when I am back in the office. 
    Mark P

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