Hi Sarah,

Thanks for using Community Hub.

I would first check that no filters are applied to the Customer List, it may be that there's a previous search hiding the records. Make sure at the top of the list it says "all records" and not a number of records out of a total. To be sure, you can click in to Filter and choose Clear Form.

If the problem persists, take a backup of your data then open File > Maintenance > Reindex and select the check box next to customer records, then click OK and Yes and agree to the option to Compress. Now check the list / record creation process again.

if this helps, please click Verify Answer.

Regards,

Andy
Sage UKI

If you can see the customer when you include inactive, you must be checking the inactive check box

There was a bug in v28 (which we're still using) whereby the index files got their knickers in a twist and duplicated entries; Include inactive [X] customers and the duplicates disappear - we get a full, proper list of customers.

I wonder if you're suffering a similar bug (introduced when fixing this one).  When I notice the duplicates and when I can (at the end of the day when everyone else has gone home), I run the File>>Maintenance...>>[Reindex] tool (probably unnecessarily on all indices) followed by a compress; the result: the duplicates disappear - until the indices go wrong again...