Hi Sarah,

Thanks for using Community Hub.

I would first check that no filters are applied to the Customer List, it may be that there's a previous search hiding the records. Make sure at the top of the list it says "all records" and not a number of records out of a total. To be sure, you can click in to Filter and choose Clear Form.

If the problem persists, take a backup of your data then open File > Maintenance > Reindex and select the check box next to customer records, then click OK and Yes and agree to the option to Compress. Now check the list / record creation process again.

if this helps, please click Verify Answer.

Regards,

Andy
Sage UKI

Hi Sarah,

Thanks for using Community Hub.

I would first check that no filters are applied to the Customer List, it may be that there's a previous search hiding the records. Make sure at the top of the list it says "all records" and not a number of records out of a total. To be sure, you can click in to Filter and choose Clear Form.

If the problem persists, take a backup of your data then open File > Maintenance > Reindex and select the check box next to customer records, then click OK and Yes and agree to the option to Compress. Now check the list / record creation process again.

if this helps, please click Verify Answer.

Regards,

Andy
Sage UKI