New customer set up faulty

Question

My colleague set up a new customer but they weren't showing as a customer unless you select 'include inactive'. The customer was not set to inactive. 
 I created a new account for them on the manager user and the same thing happened again. I then tried my personal user account as a test and that also failed. 
 What is going on?

Andy Rickeard · Accepted Answer

Hi Sarah, Thanks for using Community Hub. I would first check that no filters are applied to the Customer List, it may be that there's a previous search hiding the records. Make sure at the top of the list it says "all records" and not a number of records out of a total. To be sure, you can click in to Filter and choose Clear Form. If the problem persists, take a backup of your data then open File > Maintenance > Reindex and select the check box next to customer records, then click OK and Yes and agree to the option to Compress . Now check the list / record creation process again. if this helps, please click Verify Answer . Regards, Andy Sage UKI

Sage 50 Accounts

New customer set up faulty

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