Hi Aaron,

The point that the install is failing is when it is unpacking that exe from Install.exe so is either a damaged installer, no disk space, permissions, virus scanning, etc.

This particular .exe tries to automatically stop the data service for v25, if you try and stop it manually then run the installer again.

1. Press the Windows Key and type cmdthen right click the cmd.exeand click Run as administrator.
2. Taskkill /f /IM sg50svc_v25.exe
3. Enter
4. TASKKILL /F /IM sg50CtrlSvc_v25.exe /T
5. Enter
6. Close command prompt.
7. Download and install  VC++ 2019 x86 redist manually

https://aka.ms/vs/17/release/vc_redist.x86.exe

Try the installer again.

Kind Regards,

Andy

Hi Aaron,

The point that the install is failing is when it is unpacking that exe from Install.exe so is either a damaged installer, no disk space, permissions, virus scanning, etc.

This particular .exe tries to automatically stop the data service for v25, if you try and stop it manually then run the installer again.

1. Press the Windows Key and type cmdthen right click the cmd.exeand click Run as administrator.
2. Taskkill /f /IM sg50svc_v25.exe
3. Enter
4. TASKKILL /F /IM sg50CtrlSvc_v25.exe /T
5. Enter
6. Close command prompt.
7. Download and install  VC++ 2019 x86 redist manually

https://aka.ms/vs/17/release/vc_redist.x86.exe

Try the installer again.

Kind Regards,

Andy

Good Afternoon Andy,

The response is much appreciated, I did manage to get around it by installing via packages folder instead of using the installer .exe.

It's not permissions as I moved the installer to the desktop that it unpacks, so I'm going to put it down to a corrupt installation file!

Kind Regards

Aaron