Hi Diane,

Thanks for using Sage City.

If the user themself has confirmed they're not logged in because they can't log in, and you can't see them as logged in either as manager, then the next thing to try would be what we call 'refreshing the queue.dta file'

Steps to do this can be found in our guide below

Refresh the queue.dta file

Just make sure before you do this that you ask everyone to log out of Sage 50 Accounts, including all remote users if you use Remote Data Access.

If this helped, please click Verify Answer

Kind regards,

Oli, Sage UKI

I'm having the same issue

Hi Carloyn, Oli's reply in this thread should help you to resolve that.

Regards,

Andy
Sage UKI

thank you - we did this and the problem is resolved.