Sage v29 remoting in - best strategy

SUGGESTED

Hi there

Wonder if someone could assist please.  
We use Sage Accounts v29.  In the office we have around 8 users connecting to a "Sage PC" on the network.  The Sage PC stores the company data.
Whenever somebody wants to work from home, standard practice is for the person to remote into their desktop at work.  From there, they can access the Sage program and work on that.  I realise that this may sound a bit archaic, but we tried Sage Drive a couple of years back, and to be honest, found it a bit buggy, and we were always having to reset it.  Hence we went back to the way of remoting into the work PC and doing it that way, which has always worked well.

Our Finance Director wants to change his work PC to a laptop.  He will very occasionally accessing Sage remotely, although mostly using it when on the company network.  The difference this time is that his existing desktop is being re-deployed, so he won't have the option to remote into a work desktop.  With this in mind, and bearing in mind that the split is going to be 10% remote, 90% on-site, what would be the best way to set up Sage on the laptop - just to set him up as a remote Sage user and login this way all of the time, or set up two options for him on the Sage start-up screen - Sage (Network) and Sage (Remote)?

Many thanks

Alex 

  • 0
    SUGGESTED

    Hi Alex,

    Thanks for using Community Hub.

    I normally recommend Remote Data Access for this, formerly Sage Drive, the feature has been developed and improved, you can read more about it in the Help Centre >

    I'll leave your post open though in case anyone else in the Community has experiences to share.

    Regards,

    Andy
    Sage UKI

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    He could use remote desktop to connect directly to the "Sage PC". I would avoid setting up Remote Access. 

    I would ask what he needs to see on Sage and whether someone could set up reporting spreadsheets that would give him what he needs.

    If he absolutely insists, I would set the laptop up to use Remote Access and have him use that method even when on the network

  • 0 in reply to Andy Rickeard

    Andy we are contacting SAGE support today as this is how our director accesses SAGE from home .However it seems that all office PC`s then automatically revert to remote data access too which slows up the speed of processing in the office considerably . They are all hard wired to the server where SAGE is stored but remote data access takes precedence . This is far from ideal so if we obtain a solution will post.

  • 0 in reply to Catherine Kerr

    Hi all we are now removed off remote access in the office and this has speeded up processing there. Downside is we cannot access from outside the office so will use remotepc to access as more important the office processing is not slowed down.

    Sage does need to look at this as should be able to work side by side as other software platforms have this capability.

  • 0 in reply to Catherine Kerr

    Thanks for updating the post Catherine.  I'm quite surprised to see that simply having remote access enabled at all slows down local users.  Could anyone from Sage comment please?  

  • 0 in reply to Ken Fillmore 2

    Thanks for your feedback Ken.  I don't really want him connecting to the "Sage PC" directly to be honest.  It's obviously networked but doesn't have access to the network drives that he'd need to get on with his work.  Plus he's not the most IT savvy person (not being unkind, but some people just aren't).  I can just imagine him inadvertently clicking a prompt and the Sage PC shutting down, which will cause issues.  I suppose I could just spin up a spare PC and put the Sage client and network drives on that, so he could access that.....

  • 0 in reply to Catherine Kerr

    Hi Catherine, there is nothing in Remote Data Access (RDA) itself that should cause a noticeable slow down of activity, however, RDA does use an Internet connection, so if you do elect to use RDA it would be advisable to check antivirus and firewall settings to make sure 50 Accounts files and urls are excluded.

    Modify antivirus software >

    Firewall requirements >