• Duplicated posting of sales invoice

    Hello We have a duplicated SI with the exact same document ref, posted to our ledgers and I don't understand how it's happened. As the transaction numbers are only 12 apart, and the audit trail shows them as being posted by the same user, it looks like…
  • Customer and Supplier lists duplicate accounts

    I have seen customers and suppliers at the end of the list display multiple times. The issue is resolved by a re-index and compress, but it comes back a few weeks later. We have 3k customers 1200 active and 871 suppliers 159 active Just over 1m usages…
  • Duplicating a supplier invoice

    Does anyone know if there's a way to duplicate a supplier invoice? I can see there's a way to duplicate a supplier PAYMENT and a customer invoice but no option to duplicate supplier invoice. This is a really handy feature that I've seen in other accounts…
  • Proforma- Sales order and Invoices - Processes

    For customers without credit accounts, they require proforma invoices. So that we can be paid before processing an order. It would be good if Scrap the Proforma Sales order, as you cannot convert only to a sales order, but this is just duplication…
  • Convert an order into a sales order, delivery note or invoice.

    Very often I place a complete purchase order which is for a specific customer and I then have to invoice the complete order when it has arrived. It can be very tiresome duplicating this into an invoice especially with multiple stock codes and then adding…
  • Why and how to avoid: Orders input by other users not showing immediately.

    Problem We have several users who look after sales and purchasing who are in different offices. Often, one user will input e.g. a sale; however, other users cannot see this sale immediately which can result in the sale being input again by another user…
  • How to make a simple check for duplicate transactions

    To help ensure your accounts are accurate we recommend you check for duplicate transactions on a regular basis and before you run accounts processes such as VAT Returns, bank reconciliations and the year end. It's quick and easy to do in Sage 50cloud…