Send Pension Data Task - Leaver Employee Appearing

SOLVED

When i click on "Send Pension Data" one of our leavers who left us is appearing in the list of pension data to send (see image below). His pension data is appearing in every payment run since his postponement ended so it's like the pension module still thinks he is working for us. This is the first time any of this has appeared.

He wasn't selected when i clicked the "Send Pension Data" task.

The employee started on 24/09/2018 & left on 13/11/2018 (see image below). He was postponed & was never assigned a pension scheme whilst working for us.

The system is still showing him as a leaver & he hasn't been updated since his last payment run

He was never assigned a pension scheme (see image below) & i cannot access the "Pension Assessment" task as he is a leaver.

Is this a bug / issue with the new upgraded software that Sage are aware of? Is there a fix as i need to submit our pension data by tomorrow as we pay weekly.

  • 0

    Hi Bradley,

    Thanks for using Sage City.

    When you run Send Pension Data, previous periods may appear. If you're certain that your pension provider has that data you can follow the steps below to clear the data.

    To identify the previous periods check the start of the tax period date and confirm which tax week this is in so you can identify the files whilst following this process.

    1. At the bottom of the Send Pension Data screen, select the Manually upload CSV file check box.
    2. Assign the correct group and source to each employee.
    3. Click Submit then enter a payment date next to each entry.
    4. Select the required payment frequency then click Submit.
    5. Click the Refresh button.
    6. Click the To Send tab then mark all the files as sent.
    7. Click the Awaiting Confirmation.
    8. Mark any files that have been sent as Confirmed and any files still to be sent as Rejected.
    9. Click the Errors tab, then click that you have corrected the errors.
    10. Click the To Send tab then clear the Manually upload CSV file check box.
    11. Submit via Pensions Data Exchange as normal.

    If this has answered your question please click More > Verify Answer.

    Regards,

    Paul

    Sage UKI

  • +1 in reply to Paul Morgan
    verified answer

    Didn't realise someone had replied.

    The answer turned out to be that because the employee was originally with the company on a pension, it caused a the system to pick up his old pension data & thus produced a pension amount for each week following his leave date up until his new start date.

    All i had to do was go back into his old record & delete the pension which was assigned to his name & it fixed the problem.

    Thank you for your suggestion though.