Hi Lowri,

Thanks for using Sage City.

To ensure that the monthly employee appears when you run Send Pension Data for them, ensure that their payroll has been processed for the period and that your process date includes the date they were processed on.

Also ensure that they’ve been assigned to the relevant pension scheme and that you’ve ran the pension assessment for them.

If this has answered your question please click More > Verify Answer.

Regards,

Paul

Sage UKI

Thanks for your answer Paul.

I'd already checked that the monthly employee had been processed and was included within the selected employees when I ran Send Pension Data.

I phoned the support helpline yesterday and was told that the Pension Data Exchange basically wouldn't work for this employee since he'd been assigned to the same pension scheme as the weekly paid employees. I have to run the pension report manually for every month end to get the monthly paid employee's data included.