Hi Debbie,

Thanks for using Sage City.

Can you provide the full, exact wording or a screenshot of the message you’re receiving please and I’ll look into this for you and advise.

Regards,

Paul

Sage UKI

Thanks Paul, hopefully this will display.

That’s great, thanks Debbie.

This occurs if the Sage Accounts Data Service is the wrong version or stops running on the computer that stores your Sage Accounts data. If Sage Accounts was working previously, you can normally resolve this in a few steps by restarting the Sage Accounts Data Service. To do this:

1. Restart the computer that holds your Sage Accounts data. If the issue persists, continue to step 2.
2. On the computer holding your Sage Accounts data, press the Windows key + R on your keyboard.
3. Enter services.msc, click OK then in the list of services look for Sage 50 Accounts Service v25 and Sage 50 Accounts Control v25.
4. For each service, right-click the service, click Stop, right-click the service again, then click Start.

If this has answered your question please click More > Verify Answer.

Regards,

Paul

Sage UKI

That’s great, thanks Debbie.

This occurs if the Sage Accounts Data Service is the wrong version or stops running on the computer that stores your Sage Accounts data. If Sage Accounts was working previously, you can normally resolve this in a few steps by restarting the Sage Accounts Data Service. To do this:

1. Restart the computer that holds your Sage Accounts data. If the issue persists, continue to step 2.
2. On the computer holding your Sage Accounts data, press the Windows key + R on your keyboard.
3. Enter services.msc, click OK then in the list of services look for Sage 50 Accounts Service v25 and Sage 50 Accounts Control v25.
4. For each service, right-click the service, click Stop, right-click the service again, then click Start.

If this has answered your question please click More > Verify Answer.

Regards,

Paul

Sage UKI

I have followed the procedure from step 2 however the error message persists?

Ok, thanks Debbie.

As the issue still appears after following these steps you can find further steps to resolve the message in this guide. This may involve checking Windows settings such as firewalls and folder permissions so you may prefer to pass the article to your IT support. Alternatively, if you have Sage Cover, you can contact Sage Technical Support on 0191 479 5955 and they can got through this with you.

If this has answered your question please click More > Verify Answer.

Regards,

Paul

Sage UKI