Pension Assessment crashes payroll


On several payrolls that have pensions, the assessment screen comes up and all is fine, once the 'close' button is pressed to go back to the payroll, the whole program shuts down and I have to start from scratch again.

This is especially annoying due the time it takes the payroll to load in the first place.  This has been happening now for a long time and is very frustrating as a user.

I can see others have had this problem in the past and I have tried 'optimising' the data on opening the payroll, this worked once, now is back to crashing again!. Does anyone else have this problem and have found a fix, I would be very pleased to hear if so!

Many thanks.

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  • 0 in reply to Max Ross

    Hi Max thanks for your reply.  I have now encountered a new problem with payroll shutting down unexpectantly, when making an employee a leaver and producing a P45, the payroll system will close down mid way through the process.

    Can anyone suggest a reason why this keeps happening and what can be done about it.

    Many thanks.