Sage 50 Payroll

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Pension Postponement

Posted By Neil Reid 4 months ago

I had postponed an employee on the September salary run. The expiry date for the postponement is 5 December 2023. However, when the December pension assessment was run on 22 December, the employee is still marked as postponed.

Does anyone have a solution to this?

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0 ClaireB 2 months ago

I've just had the same issue, so was about to ask the same question. Did you get an answer?
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0 Neil Reid 2 months ago in reply to ClaireB

I had to phone support to get this resolved. they ran through a few things in the program (which i can't remember) then had to repair data in dbutilities twice. I've actually just encountered the problem again with another client and will need to contact support again. Sorry I can't be of more help.
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0 Neil Reid 2 months ago in reply to ClaireB

I had to phone support to get this resolved. they ran through a few things in the program (which i can't remember) then had to repair data in dbutilities twice. I've actually just encountered the problem again with another client and will need to contact support again. Sorry I can't be of more help.
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0 ClaireB 2 months ago in reply to Neil Reid

That's really useful thank you. It seems that it's a Sage bug then. I'll call them.
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