Pension Postponement

I had postponed an employee on the September salary run. The expiry date for the postponement is 5 December 2023. However, when the December pension assessment was run on 22 December, the employee is still marked as postponed.

Does anyone have a solution to this? 

Parents Reply
  • 0 in reply to ClaireB

    I had to phone support to get this resolved. they ran through a few things in the program (which i can't remember) then had to repair data in dbutilities twice. I've actually just encountered the problem again with another client and will need to contact support again. Sorry I can't be of more help.

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