Hi Shaun,

I've heard from the tech team who have suggested that the client delete and reinstall the app on their device, and then try to log in again.

This is something the team have been looking into, an issue where newly registered accounts take a little while to be properly set up and can sometimes give an error like this when logging into the app. It is something they're working on fixing, but reinstalling the app should resolve the issue.

If they're still having a problem, we can check the account is set up correctly - Just send me over a private message with the email address they log in to Sage with and I'll check that for you. 

Have a great day,

Anth

Sage UKI

Hi Anth,

Thanks for that. I'll get them to uninstall and reinstall as you suggested and will get back to you with the outcome.

Thanks

Hi Anth,

Thanks for that. I'll get them to uninstall and reinstall as you suggested and will get back to you with the outcome.

Thanks

My pleasure Shaun, I'll await your response!

Hi Anth,
The client has uninstalled and reinstalled the app but it is still giving the same message when logging in

Hi Shaun. Can you PM me over the email address they've been logging in with please?

Cheers,

Anth.