No help???

Hi Shaun,

Thanks for using Sage City .

I'm really sorry for the delay coming back to you. I wanted to let you know I've reached out to our technical team to enquire about this. I'll get back to you again as soon as I have a response.

Thanks for your patience.

Anth

Sage UKI

Hi Shaun,

I've heard from the tech team who have suggested that the client delete and reinstall the app on their device, and then try to log in again.

This is something the team have been looking into, an issue where newly registered accounts take a little while to be properly set up and can sometimes give an error like this when logging into the app. It is something they're working on fixing, but reinstalling the app should resolve the issue.

If they're still having a problem, we can check the account is set up correctly - Just send me over a private message with the email address they log in to Sage with and I'll check that for you. 

Have a great day,

Anth

Sage UKI

Hi Anth,

Thanks for that. I'll get them to uninstall and reinstall as you suggested and will get back to you with the outcome.

Thanks

My pleasure Shaun, I'll await your response!

Hi Anth,
The client has uninstalled and reinstalled the app but it is still giving the same message when logging in

Hi Shaun. Can you PM me over the email address they've been logging in with please?

Cheers,

Anth.

For anyone else wondering, this is still not sorted.
Was left with they will get back to me within 48 hours, a week ago.

I am facing a challenge with sage, I can login on browser, but to the application it's saying incorrect email or password. 

I'm also trying to change employer, it's going same previous employer tho I have been send a link. 

Kindly help 

Hi Torevei,

Thanks for using Sage City.

Can I just check which website you're logging in to and which application you're using? Many thanks.

Andy
Sage UKI

sagepayrollservices.co.uk/employee/b641e82d-b175-4dc0-9446-d8d801704bb9/dashboard 

I'm using Sage HR trying to access my payslip 

I've sent you a private message so we can look at this a bit further.

Hi Torevei.

We've just sent you an email. 

Kind regards,

Oli, Sage UKI

The issue turned out to be:
Despite being advertised as available on all plans (at the time), the app was not available for Start subscriptions.

That's all in the past, but in the May newsletter it says the app is available for Start, Standard & Plus.

So I'm just checking that now it is indeed available for Start, and not just incorrectly shown as such.

Can anyone please confirm the app is now available on the Start plan where it wasn't before?

Thanks in advance

Hi Shaun,

I've checked with the product team and it is available to Start customers.

Regards

Andy
Sage UKI