Filing an Email from Outlook to lead Entity (Communication)

1 minute read time.

Hi All,

Here I am demonstrating a little workaround for filing an email from Outlook to Lead (communication) in CRM using CRM Outlook plugin with the following steps.

First change the Lead Field type in the Administration --> Customisation --> Communication --> Fields --> from integer type to Search Select Advance field and add the correct field values as shown on the screen below.

1. Communication Fields --> Lead (comm_leadid) --> Save the changes.

2. Go to Screens tabs (communication --> Screens), Open the Comm Web picker screen and add Lead Id field (Comm_leadid) and save the screen.

3. Go to Outlook, log off from the CRM Outlook plugin if you are already logged in and log back in again to the CRM Outlook plugin.

Select an email in Outlook --> Inbox --> click on File E-mail option in the CRM Outlook plugin tool bar.

4. Select lead from the Lead Search Select Advance field on the email filing screen.

5. Click on the File E-mail option.

6. Go the Lead --> Communication --> and verify that the email appears under the lead communication tab.

Note: Its highly recommend to first test this functionality on the test environment before doing this on production environment in case the Lead field does not appear on the email filing screen. Try again with Metadata refresh.

Cheers

Awais

willhoward over 7 years ago

I've managed to add the option to the About list on the file email pop-up. I can see the communications in the database but they still don't show up on the communications tab of the Lead I have created.

Is there any fix for this?
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willhoward over 7 years ago

We're on Sage 7.2e and works up until we try to file the email against the lead and we too get 'Target not Defined'

Is there any fix for this? This is a piece of functionality we'd really like to get working if possible.

Thanks
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Tesler over 8 years ago

So I have tired this out with Sage CRM 7.3c1 and I got the Lead on the CommWebPicker but I am getting an err Target not defined when trying to save the email to file against the target.
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Sage CRM Team over 13 years ago

Hi Shauna, If you dont see the comm_leadid in the communication fields then you have to make this field as not a system field in the custom_edits table otherwise you wont see this in the fields list as this by default a hidden field.Run this query on the database and you will see that the colp_system=Y ..(Select colp_system, * from custom_edits where colp_colname='comm_leadid') . update this field under the custom_edit table by setting it to null and refresh CRM meta data.(update custom_edits set colp_system=null where colp_colname='comm_leadid') then It will appear on the communication entity field list the under the CRM UI.
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Shauna Bishop over 13 years ago

What if Lead (comm_leadid) is not in your Communication Field list? When I try to add it I get a message that it already exists. I have looked in 3 different installs of CRM 7.0 SP1.
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Filing an Email from Outlook to lead Entity (Communication)

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