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Sage CRM 2024 R1: Released to the regions

Sage CRM 2024 R1 was released to the regions today Thursday, 11th April 2024. The software has passed its QA process and has been issued as 'GA' to each Sage team globally. Each Sage region is responsible for scheduling the release of the software in their territory because of the need to take different accounting integrations into account. As a consequence, the local release date of the software is down to each local Sage team.

Please contact your local Sage support team to check when they will give you access to the software.

The Release Notes for the new version list the customer cases resolved and the key enhancements addressed in Sage CRM 2024 R1.

This version has delivered the following features:

UI & UX Improvements

  • 40+ cases resolved
  • Improved favorites management with ordering options.
  • The ability to highlight text in multiline text fields for improved readability and faster insights on key information.
  • A new tagging system for easier record organization and retrieval.
  • An embedded chatbot for User Help improving the access to help on using Sage CRM features.

General Admin Improvements

  • Enhanced security for better data protection including improved control of external URLs in dashboard gadgets.
  • Prevention of deletion of key metadata Ensuring that screens and lists can't accidentally be removed.

Implementation Improvements

  • A foundation for future advancements by adopting 64-bit Java for increased performance and scalability.

The release will be supported by

  • Refreshed eLearning
  • Updated User Assistance
  • Supporting content on Community

All the changes are described in the Help Center.

This article applies to Sage CRM stand-alone and when integrated with Sage accounting products. Sage 50, Sage 100, Sage 200, Sage 1000, Sage 300, Sage X3 and Sage Intacct.

Please note:

All environments, configurations, integrations, and 3rd-party software that Sage supports are documented in the help and guides published on Sage CRM Help Center.

Any environments, configurations, integrations, and 3rd-party software that are not documented here have not been tested, and are therefore not supported by Sage.