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willhoward

Sage CRM Phone System Integrations

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Hi,

We're looking at purchasing a phone system that is compliant with Sage CRM. We know that Sage CRM is TAPI compliant, however there is no documentation that we've been able to find of a recommended supported phone system.

We're looking at the 3CX Phone System but would like to know if anyone else has gotten it to successfully integrate with Sage CRM.

Also are there any systems that do integrate easily with Sage CRM? We'd be very interested to know.

Thanks,

Will

  • 0

    Will

    There are several partner companies that are very experienced with working phone systems and Sage CRM. Companies like QGate and their IntelliCTi system, Enbu and their CTI framework, and other companies like Synety would be able to advise which systems are easiest to integrate. Unfortunately there is TAPI compliance and TAPI compliance. If only standards were standards.

  • 0

    Hi Jeff,

    Thanks for the info, I'll take a look at those sites.

  • 0

    Hi, willhoward!

    You might want to consider a 3rd party CTI connector for that. You can check out Tenfold. Some of its main features are click to dial, floating UI and call analytics to name a few.

    Setting it up will only take around 5 to 60 minutes so that's as easy as it gets!

    You can check them out on the link below.

    www.tenfold.com/integrations

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    Will , I believe in the list of CRM systems which are already integrated with 3CX the following link shows you the available integrations, however the good thing is 3CX provides a visual studio template of its UI and methods, which can consume Sage CRM .Net or COM Api, in case you are not able to consume the CRM API, you can work with the nearest Sage CRM partner who can help you with this. here is a blog that refers to this information www.3cx.com/.../crm-integration-diy

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    Hi there, willhoward! A friend of mine went for a third party app called Tenfold (www.tenfold.com/integrations) for integration between SageCRM and 3CX. According to him, it's been working out smoothly plus his team's productivity increased a lot from using their features like CTC and Gamification.

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