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Sulfath Shajahan

Error while sending email.

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Hi All,

While sending emails by users other than system administrator (the email id used for office 365)an error appears. Upon checking the log the following error is encountered. 

"SMTP: Could not send message. This may be due to AUTH not being supported by the MTA, no supported authentication methods being available, or an incorrect username / password."

The client' s IT team has configured office so that all CRM users can send on behalf of the account. Still any other user can't send emails.

 Any help?

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  • 0

    Hi Sulfath

    The client's IT needs to configure the account used by the System Admin to be able to 'send as' NOT 'send on behalf of' on each of the users. 

    This is because CRM only uses one email account to send emails and thus that email accounts needs to 'pretend' to be the email address of the CRM users. 

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  • 0

    Hi Sulfath

    The client's IT needs to configure the account used by the System Admin to be able to 'send as' NOT 'send on behalf of' on each of the users. 

    This is because CRM only uses one email account to send emails and thus that email accounts needs to 'pretend' to be the email address of the CRM users. 

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