Auto logout issue CRM 2022 R2

Posted By Paul C over 1 year ago

Customer has the user configuration setting Auto Logout = Yes. But if they close the CRM browser then log in again CRM says they are already logged in.

I think that this was supposed to be fixed in CRM 2019 R2.

Anyone else got this or know how to fix it?

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0 Paul C over 1 year ago

OK - I guess I'll just have to tell them it doesn't work.
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0 Sage CRM over 1 year ago in reply to Paul C

Hi Paul

There's a case 746-171649-QA in Sage CRM 2019 R2 that is marked as fixed for "User sessions were not terminated automatically when the Auto-logout option was set to Yes". There is no other mention of the issue in other release notes - If this is a bug that has reappeared then it needs to be logged and escalated.
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0 Sage CRM over 1 year ago in reply to Paul C

Hi Paul

There's a case 746-171649-QA in Sage CRM 2019 R2 that is marked as fixed for "User sessions were not terminated automatically when the Auto-logout option was set to Yes". There is no other mention of the issue in other release notes - If this is a bug that has reappeared then it needs to be logged and escalated.
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0 Paul C over 1 year ago in reply to Sage CRM

Sage has confirmed this is a bug in CRM 2022 R2.
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Auto logout issue CRM 2022 R2

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