Can you tell me CRM if we can have an automated email notification sent to the sales rep when a lead is assigned to them?
Can you tell me CRM if we can have an automated email notification sent to the sales rep when a lead is assigned to them?
Hi Suzanne
With CRM you can create an number of custom notifications / email alerts. For your example you might want to look at creating a 'Quick' Notification. For Standard entities this can be done by going to Administration | Customisation | Lead within this area at the top is a tab marked 'Notification'
In here you can configure CRM to use either the on screen notification or send an email when a criteria is met (e.g. when the Assigned To field becomes populated)
For more advanced criteria, you might want to think about editing the Lead Workflow
*Community Hub is the new name for Sage City