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lwadana

403 - Forbidden: Access is denied when logging off CRM

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Error 403 - Forbidden: Access is denied.
You do not have permission to view this directory or page using the credentials that you supplied.


While logging off CRM7.1.L from Main menu. If on the Admin menu, no error.

Started happening after fresh install on new server. Integrated with Sage 1000 so tried copying the ERPUserOFF.asp file from the backup, but didn't help. Reviewed actual folder & file security, have full rights to all.

Checked system logs, don't see any errors.

Sage suggested the Java version, currently running Java 6, update 26. Was at 6.21 & told to upgrade to 6.22 thru 6.26, per Sage, but upgrade didn't help.

  • 0
    A few questions:
    In CRM, do the other Sage 100 related links (tasks) like Maintain Relationship or Customer Maintenance work or do they get the Access Denied?

    What version of Sage 100 is linked to this CRM 7.1, is it Sage 100 4.50 (MAS90/200) or Sage 100 2013?

    Can you check Salesperson User Mapping in Sage 100 (Customer Relationship Management, Main, Salesperson User Mapping) and confirm the Sage 100 user is mapped to the CRM user that is logging in/out of CRM?
    You will need to select the Sage 100 user first then the CRM user.

    You can run a SQL Query on the CRM database to check for Sage 100 users (mas users) mapped to CRM users:
    select User_UserId, User_LastName, User_FirstName, user_deleted, user_mas_masuserkey from users
    order by user_mas_masuserkey desc
  • 0
    One other question, was the Patch L for CRM 7.1 one of the downloads below or "Sage CRM 7.1 patch L" (which is not integrated with Sage 100) ?

    Sage CRM 7.1 Patch L for Sage 100 ERP 2013
    Sage CRM 7.1 Patch L for Sage 100 ERP 4.50
  • 0 in reply to DGR
    If your Sage CRM integrates with Sage 100, then you can ONLY use Sage CRM patch for Sage 100 ERP. You cannot use standalone Sage CRM patch which will break integration because it does not has integration scripts.
    After installing Sage CRM patch with your Sage 100 version, then you need to configure it to make sure it talks with Sage 100 in order to make Logoff work because logoff button provided by the integration also logoff Sage 100. If you have technical issue regarding Sage CRM and Sage 100 integration, then please contact Sage 100 support at 1.800.854.3415.
  • 0 in reply to DGR
    Yes, the other links work. We can fire up ERP screens from CRM.
    Sage 100 Standard ERP v2013 PU 5.
    The salesperson is mapped correctly.
  • 0 in reply to DGR
    "sage100erp2013crm71patchl" is the name of the file
  • 0 in reply to lwadana
    You do have the integrated patch.
    If you are still having the issue is there a reason it was not updated to CRM 7.2 which would be less reliant on the local Java installed version?
    Sage 100 2013 has a CRM 7.2 b upgrade for CRM plus patches.
    You could check for errors in the CRM Activity log in Sage 100 (Customer Relationship Management, Main, CRM Activity Log) and also the CRM logs themselves (default location C:\Program Files (x86)\Sage\ CRM\CRM\Logs and C:\Program Files (x86) \Sage\CRM\CRM\tomcat\logs).

*Community Hub is the new name for Sage City