Sage CRM

Hi all, I am having an error with 2 users, and these 2 users is from the same team. All other user from another team is okay. These 2 user cannot access any page related to Lead list. it was working before, until I change a lead stage selection…

Hello, I have a scheduled task that execute the following JS script : var CRMUserName = "##username##"; var CRMPassword = "##password##"; var CRMInstance = "CRM"; var eWare = CRM = new ActiveXObject("eWare." + CRMInstance); eWare.FastLogon = 3;…

We are getting this at a client. Each morning it happens & they can't log into CRM. Then after a few minutes, it starts working OK. Then it will intermittently happen during the day. This is a new server from a recent upgrade & been happening since go…

Hello everyone after updating SageCRM to 2020 R1 we have a Problem with the meta data. Meta-Data Refresh or trying to save a Screen etc. always Shows the error "Exception: Not a valid Status string". The Screen Definitions still get saved, but again…

Hi all, We have an issue where if you log into the Sage 300 web screens and the date is in the correct format (dd/mm/yyyy) due to the fix in the A4W.ini file (adding en-GB in Locale) When we log into Sage 300 screens through CRM - the date is still…

I have the following. New Sage CRM 2018R3 installation with integration. Sage 300 2018 with update 3. Installed with Web Screens and no Web-Deployment Files or Portal (as suggested by local support). Client is using Workstation setup on local PC's. Integration…

When I update the Person record, it gives me the attached error messages. Any thoughts on why we are getting this. Based on my observation, if it's not link to a Company, then I would return error. On the other hand, if it's linked to a company, it…

Hello, after an upgrade to 2018R3 not all persones are indexed by quickfind. I've tried this solution: http://help.sagecrm.com/on_premise/en/2017R2/troubleshooting/Content/Troubleshooting/TS_RecreatingQuickFindIndex.htm But with the same result…

Hello, our customer has the Version 2018 R2. If the user get's an appointment from a customer via Exchange-Server. The user can't edit the company or/and person or/and info. The error is: Es trat ein unerwartetes Ereignis auf: EInvalidPointer…

I get this error after executing a report: An unexpected event has occurred: Exception: The field does not exist, or is not a report field, or you are not permitted to use it: oppo_opportunityid This is the view: CREATE OR ALTER VIEW vProjectInfOppos…

Hi, After sending out new e-mail by using Classic Outlook Plugin version 7,3,3 for CRM 7.3 SP3 Hotfix4, an error message pops up. I reviewed Outlook log, no error is logged. I then found that the e-mail is actually filed to Sage CRM. I wonder why this…

Has anyone else had an issue with Phone and Emails not synchronizing properly between CRM and their ERP (specifically Sage100). I had a customer complain the data was not staying up to date, tried it on their system and they appear to be correct. I tried…

Hi All, Experiencing a problem with the Currency Rates Add on. Was working perfectly, No changes to the environment. but now returns a Server Error - 500 - Internal Server Error when i try to Update Rates. Reinstalled the component and still the…

Good afternoon everyone, We have been using CRM Cloud for a while now and while there are a few issues that we are learning to live with there is one that is really starting to frustrate us. When uploading anything such as saving an edited word document…

Hey together, in Sage CRM we've got the possibility to configure a Proxy-Server where web-requests should be redirected to... However the MailChimp-Integration is not using this information. The Tomcat-Server is trying to reach the mailchimp API without…

Hi I've written a .NET dll that contains a method that takes a number of seconds to complete. It contains a series of "QuerySelect queryObj = new QuerySelect();" statements among other things. I am finding that when a user calls that method and then…

Hi, I am using Sage CRM 2014 R2.4 Trial(CLoud) for testing purpose, so that we can have idea weather it fits our requirements or not. While executing UpdateRecord object I am getting " Failed to update cases successfully. ID Field CaseId must be provided…

We are getting an error when trying to "Update Data from Sage CRM" in the Sage CRM Sales Lite App. One particular user logs into the application on his iPhone, clicks the Update button and gets the following error: Download Error Could not connect to…

HI All Hope anybody can help, Running Sage CRM 7.2d The Opportunity list was deleted by accident When I go to opportunities there is just a blank Screen When trying to recreate the views in Admin-> Customization Now When I add items to the…

Hi, I'm facing this error, "An unexpected event has occured : Exception : field Quot_OrderQuoteID not found." Here's step: 1. Go to Quote screen 2. select "Product Code" , "Edit Line Item" screen will appear on the bottom & then select "Delete…

Hello, have created a new escalation rule to update a field when a communication record gets within 30 minutes of it's scheduled date/time. But it's not updating the field, and checking the system log I found the following:- "Apr 25 2013 17:04:51…

I’m trying to do a mail merge in crm and it’s giving me an error in the scrm log (com.sage.scrm.model.mailmerge.error.MailMergeException: Could not create the Java virtual machine.). The dashboard and exporting to excel works. I've tried restarting the…

Hi All, I am working on a workflow for a client in CRM for enrollment to a club. As part of the enrollment process, I want to place a conditional rule on whether or not the client has paid a deposit to the club so I used the following javascript: …

Hello everyone. I have create an Entity by AdvanceCustomizationWizard. I also do a backup DB before create this Entity. than I restore the DB and i still see the icon of that Entity exist in Primary Entities. When click on it go to its detail. It has…

We have created a test environment for this customer and they wanted the production data so they restored the prod database over the test database. I have corrected most issues but when accessing a custom tab I get a 404 error. The log file states a missing…