Search the KnowledgebaseFirst, check out the Sage Intelligence Knowledgebase. It has informative articles that can help you solve errors for all Sage Intelligence solutions. Some of the top tips are listed right on the Main Page and you can also search for topics by typing in the search field near the top right.
Consult the ForumsHere you can make use of both the Sage Intelligence Community Forum and Sage City Support Forum. These communities are watched by numerous Sage Intelligence users who are experienced with the various Sage products, Sage Intelligence, Microsoft Excel, Power BI and report writing. There's a good chance your question has been posted before, and both communities have search functions that you can use to look up past articles that may provide the solution. If you can't find an answer, then you can create a new post, providing sufficient detail of the problem.
Speak to your Sage PartnerAlthough the Knowledgebase and Forums are a great source of information, they may not provide the answers to more complex or unique queries. If this is the case, then you should get in touch with your Sage Business Partner as they are equipped to help with Sage Intelligence queries. Check with your partner to see if they can test your report on their system. Following this, you can work with them on the next step.
Contact Sage SupportIf you're not able to resolve your issue through the above steps, then get in touch with Sage Support for your Sage solution. You can find the contact details for your support center here. The Sage Support Analyst will provide first line support on the issue and if required, escalate the problem to second line support. Here are a few suggestions to go through of before getting in touch:
- Make a copy of the error and create a list of the steps you took that lead to it.
- If things worked previously, make a note of any changes you may have made to the report or system. Write things down in chronological order.
- Run out the standard (non-copied) report that is associated with the report that has issues to see if it also produces an error.