Simplifying Support: Finding Answers Even Faster for your Sage Software

1 minute read time.

Sage has many resources to help you get the most value out of your Sage solution. Sometimes, however, having multiple options can be a little overwhelming. Now you can get quick access to all assets by remembering a single URL:

English: www.Sage.com/Resources
French: www.Sage.com/Ressources
Portuguese: www.Sage.com/Recursos
.
Spanish: www.Sage.com/Recursos

Unsure which support resource to use? Refer to this quick guide (Note: Options may vary by country and product):

Get assistance by:	Description:
Reviewing articles	Sage Knowledgebase Search technical articles written by Sage support analysts in Sage Knowledgebase.
Asking the community	Sage City Ask questions and share product tips, tricks, and suggestions with industry peers, certified partners, and Sage pros 24/7 in Sage City
Checking for product alerts	Announcements forum View the latest product information and alerts in the Sage City “Announcements” forum.
Reviewing year-end information	Sage Year-end Center Access year-end checklists and articles.
Confirming status of online products	Service status website Check if online services are operational.
Downloading the latest version of your software	Product updates Get the latest software downloads and updates for your region and product.
Connecting with a support analyst	Live chat Chat with support for immediate help. Select your region and product to view Contact, chat details.
Submitting a web ticket	Online case submission File a support ticket online. found under "Contact" when you select your region and product.
Exploring class options	Sage University Learn how to best utilize the full power of your software with flexible learning options from Sage University.

Like this tip? Here are others you may find interesting:

Derek Vink over 3 years ago in reply to Deidre Edinberry

Hi Deidre,

In which country are you located and which Sage software are you using? If you let us know, we can be sure to move your inquiry to the correct Support Group so that other members of the community familiar with your software will see it and can provide further insight and advice.

Thanks,

Derek
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Deidre Edinberry over 3 years ago

When submitting mid-year EMP501 file on easyfile I received this error: ETI Wage Paid (7008) If ETI qualifying 12 month period indicator (7005) is 1, 2 or 3, then this field must be greater than zero for ETI Month 04
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JenFen over 4 years ago in reply to FormerMember

Hi ,
Please visit www.SageCity.com/Resources to see ways to get support for your specific software by country.
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FormerMember over 4 years ago

contact number for pastel payroll support?
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JenFen over 4 years ago in reply to Greyling

Hi Greyling,
The best place to ask questions is in the "Support Groups" area of Sage City--where you can ask (and search) for help by your specific country and product. You can access them by clicking on "Support Groups" on the top navigation of Sage City, or directly by going to: https://www.sagecity.com/p/product_groups
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