Site Help

La version française suivra. Cliquez ici pour lire In today's tech-savvy world, it's more important than ever to be cautious when dealing with third-party providers, especially during high-volume seasons. As the demand for products and se...

Updated 01/11/2024

Are you a North American product user and have you received a service plan renewal notice and or a message about an expired credit card? 

The Sage Customer Portal or Partner Portal let you add or update an existing credit card's expiry date and or add a new credit card entirely.  

Note: The primary contact of a client or partner account would need to have a username and password set up first in order…

Your data is vulnerable to various risks, such as hardware failures, cyberattacks, and natural disasters. Backing up your data and having those backups easily accessible is often the quickest, most affordable way to recover. In fact, backups may be your only way to recover your data. 

Best Practices 

• Use the automatic backup feature in your software. (Not all products have this feature).  
• Regularly test your backups to…

La version française suivra. Cliquez ici pour lire In addition to online product help, Sage offers support for most products by phone and chat, but how do you know you are speaking with an official Sage Services team member? We want to h...

It’s , year-end and all the processes and reporting that goes with it. But this year, we’ve simplified ways to get help even more . . . one URL to rule them all: www.Sage.com/Resources. Sage Support Resources gives you quick access to al...

How can you get more work done in a day? How can you free more time to do that work better?

In season two of the Member Masterclass video series, eight different authors, trailblazers, and luminaries will have you rethinking your approach to productivity. Each short session is packed with insights, practical methods, and tips you can put to work immediately to unlock more productivity for yourself, your team, and your…

The Sage City Team has some exciting news to share with you!  Back in November, Sage City was nominated (along with 20 other nominees) for the Customer Success Community of the Year as part of the 2022 CMX Community Industry Awards.  Well, it’s now official, we are a top 3 finalist in this category.

The finalists were determined by a public vote (there were over 20,000 cast) and also reviewed by a panel of esteemed…

The below was updated on December 21, 2023.

When it comes to information about your software, getting news in a timely manner can be very helpful. That's why important information will always be on the Community Hub "Announcements" forum for your product. Not only is the information readily available 24 hours a day, you can also get it delivered right to your inbox. To subscribe, simply:

1. Log in to Community…

The errors when downloading products from Sage Knowledgebase have been resolved. We sincerely apologize for the inconvenience that this issue may have caused you. 

Sage KB just got a major redesign—complete with an updated interface and additional features.

What’s new? In addition to a cleaner look and easier navigation, the improved Sage KB now offers:

• Compliance with Web Content Accessibility Guidelines (WCAG) so content will be accessible to a wider range of customers and partners.
• Sortable search results by relevance, most helpful, or newest on top.
• Convenient voting…

The Winter season—and year-end—are fast approaching and we want to share our office closure schedule with you:

Sage Canada closures

Sage US closures

• December 25: Christmas Day
• January 1: New Year’s Day

• November 26 and 27: Thanksgiving
• December 24 and 25: Christmas
• January 1: New Year’s Day
• January 18: Martin Luther King Day

Even when our offices are closed, resources are still…

COVID-19 related relief impacts Form 941 tax filing effective June 30, 2020.The final version of the updated 941 and the instructions are available on the IRS site. Sage is finishing our preparation to support Form 941 in anticipation of updated IRS filing requirements. In addition, a new worksheet is included with Form 941 titled, Credit for Qualified Sick and Family Leave Wages and the Employee Retention Credit. This…

As we mark another successful year for Sage City (and in the middle of a pandemic), we’re so grateful for the many conversations you’ve been a part of over the last seven years!  Some quick stats:

• There have been nearly 40M visits and over 75M total page views.
• The weekday average of around 55,000 visits and 95,000 page views is up tenfold.
• Since 2013, there have been over 60,000 new posts and more than 150…

With the new legislation (CARES Act H.R. 748, Families First Coronavirus Relief Act (H.R. 6201) that has passed for COVID-19, filing your quarterly taxes this quarter may look different than it has before. The Form 941 will have many new fields in order to accommodate for the new legislation. A draft of the proposed form is available on the IRS website, as well as an updated set of instructions.
Note: The final form may…

Recently, in response to the COVID-19 pandemic and the need to learn new ways of managing our businesses, Sage made select training available to customers and partners free of charge. We are thrilled so many have taken advantage of this opportunity! So much, in fact - and considering we're all still working through the pandemic - we would like to extend the program through June 30.*

So far, thousands of learners have…

Sage has many resources to help you get the most value out of your Sage solution. Sometimes, however, having multiple options can be a little overwhelming. Now you can get quick access to all assets by remembering a single URL.

CARES Act returns QIP fixes to a 15 year life and fixes the "retail glitch". Also NOL carrybacks are reinstated.

We are all being impacted by the COVID-19 pandemic and having to learn new ways of managing our businesses. Sage wants to help our customers through this time by providing complimentary training. We've combed through our library of courses and highlighted content we feel will be the most relevant and beneficial.

These courses will be available at no charge to you from April 7th through May 31st. In order to access…

A message from our Managing Director: 

Dear Sage Partners and Customers,

We are closely monitoring the spread of the coronavirus (COVID-19) with the safety of our partners, colleagues, customers, and their families as our top priority. We also deeply appreciate that our products and services are core enablers for your business, and we are committed to serving you throughout this challenging time. Our thoughts go out to…

This post was updated on 11/29/2021. Expired content was removed. 

Francais

Sage is continuously reviewing COVID-19 legislation, and will add updates to the product pages as new information becomes available.

U.S.

Sage 100: COVID-19 Legislation Sage 50 - U.S. Edition: COVID-19 Legislation Sage 300: COVID-19 Legislation Sage 300 CRE: COVID-19 Legislation Sage 100 Contractor: COVID-19 Legislation Sage HRMS:…

What can you do?     |   Francais

As a Sage customer, it’s never been easier to work remotely and empower your business and customers. We’ve put together a list of tools and helpful tips to keep your business on track when you may need to work somewhere other than your office.

There are several ways that you may be able to access your data remotely, and we recommend you work with your Sage Business Partner and…

As part of our strategy to deliver market leading solutions to our customers, we have made the decision to retire Sage Abra Suite, effective December 28, 2020.

What does this mean for you?
September 2020 will be the final release for Sage Abra Suite. After this date we will no longer provide product updates, security fixes, or tax and legislative updates. On December 28, 2020, you will no longer receive support through…

Many businesses are still spending hours worrying about compliance, admin and the future. The benefit of having a Sage Business Care plan is that you'll have access to support.  Providing this service to our users comes with a sense of responsibility, our teams have access to lots of resources which include partnerships with companies such as Microsoft.

Did you know that there are 4 technologies to keep an eye on?…

Updates are in the air and coming to a Sage product near you.

It's a tough job to keep data secure and software packages compliant and online. 

Be assured that we've taken the steps to mitigate potential issues, as much as, possible.

To keep fires manageable, here are some pro tips for approaching year-end & your software updates. 

TIP #1: BACKUP

To recover quickly from system downtime, have backups in place…