Skip to content
Community Hub
  • Login
  • Site
  • Search
  • User

Site Help

Site Help

This group is for all things Community Hub, including how-to's, help documentation, surveys, and more! For technical questions, please be sure to post those in the applicable product group by clicking on the Community Support link above.
Sage Insights - North America
  • Support Resources
  • Sage City VIPs
  • More
  • Cancel
  • Tags
  • Subscribe by email
  • More
  • Cancel
  • Report it

    Alert/Alerte: Contact Official Sage Support and Avoid Third-Party Scams / Contacter le support officiel de Sage pour éviter les arnaques de tiers

    Erzsi_I
    Erzsi_I
    Stay safe online: Learn how to spot scams, verify Sage support, and protect your business from fraudulent third-party providers during busy seasons.
    • Aug 15, 2025
  • How to add or update Credit Cards on the Sage Customer or Partner Portals for North America

    How to add or update Credit Cards on the Sage Customer or Partner Portals for North America

    Community Hub Global Manager
    Community Hub Global Manager

    Updated: 11/14/2025

    Are you a North American product user who received a service plan renewal notice or an “expired card” message?

    The Sage Customer Portal and Partner Portal let you update an existing card’s expiry date or add a new credit card.

    Important: The primary contact on the account must have a portal login to manage payment details. If you need help signing in or updating account contacts…

    • Jan 11, 2024
  • Save Time and Avoid Loss: Essential Data Backup Tips

    Mark Hashiguchi
    Mark Hashiguchi

    Your data is vulnerable to various risks, such as hardware failures, cyberattacks, and natural disasters. Backing up your data and having those backups easily accessible is often the quickest, most affordable way to recover. In fact, backups may be your only way to recover your data. 

    Best Practices 

    • Use the automatic backup feature in your software. (Not all products have this feature).  
    • Regularly test your backups to…
    • Sep 14, 2023
  • Top 6 tips to be sure you are contacting “the real Sage” for software assistance

    Top 6 tips to be sure you are contacting “the real Sage” for software assistance

    Roni W.
    Roni W.
    La version française suivra. Cliquez ici pour lire In addition to online product help, Sage offers support for most products by phone and chat, but how do you know you are speaking with an official Sage Services team member? We want to h...
    • Mar 15, 2023
  • When it comes to closing the year, remember this one thing

    When it comes to closing the year, remember this one thing

    JenFen
    JenFen
    It’s , year-end and all the processes and reporting that goes with it. But this year, we’ve simplified ways to get help even more . . . one URL to rule them all: www.Sage.com/Resources. Sage Support Resources gives you quick access to al...
    • Dec 1, 2022
  • We're finalists for the Customer Success Community of the Year!

    Community Hub Global Manager
    Community Hub Global Manager

    CMX Award poster

    The Sage City Team has some exciting news to share with you!  Back in November, Sage City was nominated (along with 20 other nominees) for the Customer Success Community of the Year as part of the 2022 CMX Community Industry Awards.  Well, it’s now official, we are a top 3 finalist in this category.

    The finalists were determined by a public vote (there were over 20,000 cast) and also reviewed by a panel of esteemed…

    • Jan 13, 2022
  • Sage product alerts: subscribe now to get the latest notifications

    Sage product alerts: subscribe now to get the latest notifications

    KathleenF
    KathleenF

    The below was updated on December 21, 2023.

    When it comes to information about your software, getting news in a timely manner can be very helpful. That's why important information will always be on the Community Hub "Announcements" forum for your product. Not only is the information readily available 24 hours a day, you can also get it delivered right to your inbox. To subscribe, simply:

    1. Log in to Community…
    • Nov 1, 2021
  • Simplifying Support: Finding Answers Even Faster for your Sage Software

    Simplifying Support: Finding Answers Even Faster for your Sage Software

    JenFen
    JenFen
    Sage has many resources to help you get the most value out of your Sage solution. Sometimes, however, having multiple options can be a little overwhelming. Now you can get quick access to all assets by remembering a single URL.
    • May 13, 2020
  • How the CARES Act Changes QIP and Tax Returns

    Carl Thompson
    Carl Thompson
    CARES Act returns QIP fixes to a 15 year life and fixes the "retail glitch". Also NOL carrybacks are reinstated.
    • Apr 15, 2020
  • The Big 4 Tech Changes & How to Ensure Cyber Security for Business Data

    The Big 4 Tech Changes & How to Ensure Cyber Security for Business Data

    Erzsi_I
    Erzsi_I

    Many businesses are still spending hours worrying about compliance, admin and the future. The benefit of having a Sage Business Care plan is that you'll have access to support.  Providing this service to our users comes with a sense of responsibility, our teams have access to lots of resources which include partnerships with companies such as Microsoft.

    Did you know that there are 4 technologies to keep an eye on?…

    • Nov 18, 2019
  • 14 ways to comply with the California Consumer Privacy Act (CCPA)

    Ben Huyard
    Ben Huyard

    This article was originally published on the Sage Advice website on September 17, 2019 by Keir Thomas-Bryant

    The California Consumer Privacy Act (CCPA) is intended to give California consumers and households control over their personal information that’s used and sold by businesses. It comes into law on January 1, 2020.

    You may consult our CCPA quick start guide to get an overview of what the CCPA requires from your…

    • Oct 23, 2019
  • Six critical HR activities and how you can keep up to date

    Ben Huyard
    Ben Huyard

    If you are responsible for the HR functions of a construction business, managing it all is a constant juggle of your time. Construction pay and benefit policies are complex. Government and union contracts can be difficult to accommodate, and handling certified payroll reporting requirements each day, quarter, and year can be overwhelming, especially if you’re a one-person department.

    How are companies managing…

    • Oct 15, 2019
  • The California Consumer Privacy Act (CCPA): A quick start guide

    Ben Huyard
    Ben Huyard

    This article was originally published on the Sage Advice website on August 7, 2019 by Keir Thomas-Bryant

    As of January 1, 2020, the new California protection for personal information comes into effect, which directly affects some businesses that offer products or services to consumers in the state.

    The California Consumer Privacy Act of 2018 (CCPA) aims to protect the personal information of California consumers, in a similar…

    • Sep 17, 2019
  • Going green with Sage University: announcing digital course materials

    Going green with Sage University: announcing digital course materials

    TomKimmel
    TomKimmel

    Did you know, according to the United States Environmental Protection Agency, discarded paper makes up 26% of all municipal solid waste landfills? Recognizing the importance of being environmentally conscious is one of the reasons Sage University courseware materials are now being provided in an electronic format! Offering information this way is just one small step we can take to help reduce the impact on our planet…

    • Jun 23, 2019
  • Special summer 2019 pricing on Sage University classes for North America

    Special summer 2019 pricing on Sage University classes for North America

    JenFen
    JenFen
    Dive deeper into your Sage solution this summer—sign up now for 20% off training. You already own great business software—but are you truly taking advantage of all it has to offer? Make a splash with your productivity this summer by enrol...
    • Jun 1, 2019
  • North America Announcements, News, and Alerts

    North America Announcements, News, and Alerts

    GBU
    GBU

    We post all the latest news here - including updates about your Sage solution.                                

    Select your Sage solution below:

    Nous publions toutes les dernières nouvelles ici, y compris des mises à jour concernant votre solution Sage. Sélectionnez votre produit ci-dessous:


     United States

    • Sage 50 US Announcements, News and Alerts 
    • Sage 100 Announcements, News, and Alerts
    • Sage 100 Contractor Announcements…
    • Apr 29, 2019
  • SAN Support Options Available During Tax Season

    Sage Team Member
    Sage Team Member

    Here at Sage, we are committed to supporting our accountants through Tax Season and beyond. Because our support team experiences a very high call volume during filing season, we have multiple support options available to Sage 50 U.S. accountants to assist you in a timely manner and help ease you through the busy season:

    1. SAN Premium Appointment Setting
      Weekday appointment-setting for SAN Premium
      Saturday Appointments 2…
    • Jan 30, 2019
  • Internet Security and the changing role of the Accountant

    Erzsi_I
    Erzsi_I

    Today clients are looking for a business partner, not just an accountant.

    What it means to be an accountant is changing: technology is transforming the way your clients work—and what they expect from you. Have you got what you need to support your clients as they grow and develop their business, while growing your own business? 

     

    Technology can help you make the move from accountant to business partner for your…

    • Jan 24, 2019
  • Year-end assistance: check out the Sage Year-end Center now

    Year-end assistance: check out the Sage Year-end Center now

    JenFen
    JenFen
    Join industry peers, certified partners, and Sage pros online 24/7 for fast answers at the busiest time of year. Visit and bookmark the Sage Year-end Center now to find*: Forums: Where the Sage community comes together to share product tips and help...
    • Dec 17, 2018
  • Does your non-profit require funding for a bright new idea?

    Does your non-profit require funding for a bright new idea?

    Marisa W
    Marisa W

    Every day, across the world, inspiring non-profit leaders, volunteers and their supporters are working tirelessly to make your communities better places to live.

    Too often we see small non-profits with exceptional, original ideas on the brink of delivering real change, unable to make their idea a reality due to lack of funds. That’s why we launched Sage Foundation’s Enterprise Fund.   

    We want the best and brightest…

    • Nov 16, 2018
  • Year-end: Three things to do right now

    Year-end: Three things to do right now

    JenFen
    JenFen
    Conveniently nestled during what is “holiday time” for many, year-end can be a daunting undertaking. But a little preparation can help make sure year-end doesn’t put a damper on seasonal cheer. Here are three things to do right now ...
    • Oct 31, 2018
  • September 2018 UPDATES: The Sage 50 2019 release, digital risk planning, Sage Drive 101, 5 ways to maximize ROI, Upcoming Oct Training & more!

    September 2018 UPDATES: The Sage 50 2019 release, digital risk planning, Sage Drive 101, 5 ways to maximize ROI, Upcoming Oct Training & more!

    Erzsi_I
    Erzsi_I

    What's coming up? Why it's the….

    Sage 50CA 2019.0 Release!

    The official launch date is set as October 1st, 2018, Sage Accountants Network  members should expect to see the prompt to download the new 2019.0 version on October 3rd, 2018. The controlled release for clients (starting with those on Quantum) will start as of October 9th, 2018.

    This version includes integrations in two key areas:

     

    Check out this…

    • Sep 26, 2018
  • August 2018 UPDATES: FREE Webinar on Sage 50cloud &O365 integration, payment methods, AI & Risk Mgmt

    August 2018 UPDATES: FREE Webinar on Sage 50cloud &O365 integration, payment methods, AI & Risk Mgmt

    Erzsi_I
    Erzsi_I

    This fall,

    Join a FREE Webinar! Learn how to integrate Sage 50cloud with Office 365

    Our FREE Office 365 Webinars on SageU began this week and will be held every other Tuesday (for French language speakers) and every other Thursday (for English language speakers).  Read the full details here.

    Learn about:

    • What is Office 365 Business Premium?
    • Sage 50cloud features
    • Onboarding
    • Integration
    • Cloud backups
    • Office Desktop dow…
    • Aug 28, 2018
  • July 2018 UPDATES: Pegg wins an Award! Sage is ahead in PCI Compliance, easier cloud subscriptions are coming and  more.…!

    July 2018 UPDATES: Pegg wins an Award! Sage is ahead in PCI Compliance, easier cloud subscriptions are coming and more.…!

    Erzsi_I
    Erzsi_I

    Let’s spotlight the innovation that is helping make Sage Business Cloud the one and only business cloud platform our customers will ever need. It’s been a busy Q3! Our smart digital assistant, Pegg won an international award for Best AI-based Solution for Financial Services. 

    "Winning products and companies were selected based on a variety of criteria, including most innovative and technologically advanced…

    • Jul 24, 2018
  • Suggest - Collaborate - Vote

    Suggest - Collaborate - Vote

    GBU
    GBU

    Did you know that you can contribute ideas to Sage for improvements to your product? In the sites below, you can suggest, collaborate and vote on ideas!

    Select your product below:

    Suggérer - Collaborer - Voter

    Saviez-vous que vous pouvez apporter des idées à Sage pour améliorer votre produit? Dans les sites ci-dessous, vous pouvez suggérer, collaborer et voter sur les idées!

    …
    • Jul 12, 2018
>
Sage
Africa & Middle East Canada France Portugal Spain United Kingdom & Ireland United States Global Solutions
  • facebook
  • instagram
  • linkedin
  • youtube
COMMUNITY
  • Site help
  • Site map
COMPANY
  • Overview
  • About us
  • Careers
  • News
  • Sage events
  • Investors
  • Sage Foundation
PARTNERS
  • Sage Partner Program
  • Partner Hub
  • Developers & ISVs
  • Sage Marketplace
SUPPORT & TRAINING
  • Contact Support
  • Sage Knowledgebase
  • Sage University
  • Sage Advice Blog
  • © Sage Group plc 2024
  • Privacy
  • Cookies
  • Community guidelines
  • General data protection regulation

*Community Hub is the new name for Sage City