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  • Report it

    Alert/Alerte: Contact Official Sage Support and Avoid Third-Party Scams / Contacter le support officiel de Sage pour éviter les arnaques de tiers

    Erzsi_I
    Erzsi_I
    La version française suivra. Cliquez ici pour lire In today's tech-savvy world, it's more important than ever to be cautious when dealing with third-party providers, especially during high-volume seasons. As the demand for products and se...
    • Jan 6, 2025
  • How to add or update Credit Cards on the Sage Customer  or Partner Portals for North America

    How to add or update Credit Cards on the Sage Customer or Partner Portals for North America

    Community Hub Global Manager
    Community Hub Global Manager

    Updated 01/11/2024


    Are you a North American product user and have you received a service plan renewal notice and or a message about an expired credit card? 

    The Sage Customer Portal or Partner Portal let you add or update an existing credit card's expiry date and or add a new credit card entirely.  

    Note: The primary contact of a client or partner account would need to have a username and password set up first in order…

    • Jan 11, 2024
  • Save Time and Avoid Loss: Essential Data Backup Tips

    Mark Hashiguchi
    Mark Hashiguchi

    Your data is vulnerable to various risks, such as hardware failures, cyberattacks, and natural disasters. Backing up your data and having those backups easily accessible is often the quickest, most affordable way to recover. In fact, backups may be your only way to recover your data. 

    Best Practices 

    • Use the automatic backup feature in your software. (Not all products have this feature).  
    • Regularly test your backups to…
    • Sep 14, 2023
  • Top 6 tips to be sure you are contacting “the real Sage” for software assistance

    Top 6 tips to be sure you are contacting “the real Sage” for software assistance

    Roni White
    Roni White
    La version française suivra. Cliquez ici pour lire In addition to online product help, Sage offers support for most products by phone and chat, but how do you know you are speaking with an official Sage Services team member? We want to h...
    • Mar 15, 2023
  • When it comes to closing the year, remember this one thing

    When it comes to closing the year, remember this one thing

    JenFen
    JenFen
    It’s , year-end and all the processes and reporting that goes with it. But this year, we’ve simplified ways to get help even more . . . one URL to rule them all: www.Sage.com/Resources. Sage Support Resources gives you quick access to al...
    • Dec 1, 2022
  • Member Masterclass Season Two: Unlocking Productivity

    Sage Team Member
    Sage Team Member

    How can you get more work done in a day? How can you free more time to do that work better?

    In season two of the Member Masterclass video series, eight different authors, trailblazers, and luminaries will have you rethinking your approach to productivity. Each short session is packed with insights, practical methods, and tips you can put to work immediately to unlock more productivity for yourself, your team, and your…

    • Oct 25, 2022
  • We're finalists for the Customer Success Community of the Year!

    Community Hub Global Manager
    Community Hub Global Manager

    CMX Award poster

    The Sage City Team has some exciting news to share with you!  Back in November, Sage City was nominated (along with 20 other nominees) for the Customer Success Community of the Year as part of the 2022 CMX Community Industry Awards.  Well, it’s now official, we are a top 3 finalist in this category.

    The finalists were determined by a public vote (there were over 20,000 cast) and also reviewed by a panel of esteemed…

    • Jan 13, 2022
  • Sage product alerts: subscribe now to get the latest notifications

    Sage product alerts: subscribe now to get the latest notifications

    KathleenF
    KathleenF

    The below was updated on December 21, 2023.

    When it comes to information about your software, getting news in a timely manner can be very helpful. That's why important information will always be on the Community Hub "Announcements" forum for your product. Not only is the information readily available 24 hours a day, you can also get it delivered right to your inbox. To subscribe, simply:

    1. Log in to Community…
    • Nov 1, 2021
  • Resolved: Errors when downloading products from Sage Knowledgebase

    Terry Todd
    Terry Todd

    The errors when downloading products from Sage Knowledgebase have been resolved. We sincerely apologize for the inconvenience that this issue may have caused you. 

    • Dec 15, 2020
  • Errors when downloading products from Sage Knowledgebase

    Terry Todd
    Terry Todd
    We are working to resolve an issue where customers are unable to download their product from Sage Knowledgebase.
    Many report "Error 1016 You’ve requested a page on a website that is on the Cloudflare network. Cloudflare is currently unable to resolve your requested domain.” when downloading.
    There currently is not a workaround. Another post will be made when this issue is resolved.
    • Dec 15, 2020
  • New and improved: Sage Knowledgebase in North America

    New and improved: Sage Knowledgebase in North America

    Sage Team Member
    Sage Team Member

    Sage KB just got a major redesign—complete with an updated interface and additional features.

    What’s new? In addition to a cleaner look and easier navigation, the improved Sage KB now offers:

    • Compliance with Web Content Accessibility Guidelines (WCAG) so content will be accessible to a wider range of customers and partners.
    • Sortable search results by relevance, most helpful, or newest on top.
    • Convenient voting…
    • Nov 20, 2020
  • 2020-2021 Sage North America Year-end Winter Schedule

    2020-2021 Sage North America Year-end Winter Schedule

    Rick Davis
    Rick Davis

    The Winter season—and year-end—are fast approaching and we want to share our office closure schedule with you:

    Sage Canada closures

    Sage US closures

    • December 25: Christmas Day
    • January 1: New Year’s Day

    • November 26 and 27: Thanksgiving
    • December 24 and 25: Christmas
    • January 1: New Year’s Day
    • January 18: Martin Luther King Day


    Even when our offices are closed, resources are still…

    • Nov 18, 2020
  • Prepare to file revised Form 941, Employer's Quarterly Federal Tax Return

    KathleenF
    KathleenF

    COVID-19 related relief impacts Form 941 tax filing effective June 30, 2020.The final version of the updated 941 and the instructions are available on the IRS site. Sage is finishing our preparation to support Form 941 in anticipation of updated IRS filing requirements. In addition, a new worksheet is included with Form 941 titled, Credit for Qualified Sick and Family Leave Wages and the Employee Retention Credit. This…

    • Jun 29, 2020
  • Sage City turns seven!

    Sage City turns seven!

    Community Hub Global Manager
    Community Hub Global Manager

    As we mark another successful year for Sage City (and in the middle of a pandemic), we’re so grateful for the many conversations you’ve been a part of over the last seven years!  Some quick stats:

    • There have been nearly 40M visits and over 75M total page views.
    • The weekday average of around 55,000 visits and 95,000 page views is up tenfold.
    • Since 2013, there have been over 60,000 new posts and more than 150…
    • Jun 18, 2020
  • Preparing for Q2 941s

    KathleenF
    KathleenF

    With the new legislation (CARES Act H.R. 748, Families First Coronavirus Relief Act (H.R. 6201) that has passed for COVID-19, filing your quarterly taxes this quarter may look different than it has before. The Form 941 will have many new fields in order to accommodate for the new legislation. A draft of the proposed form is available on the IRS website, as well as an updated set of instructions.
    Note: The final form may…

    • May 19, 2020
  • Free Sage University Learning and Certification offer Extended through June 30

    KathleenF
    KathleenF

    Recently, in response to the COVID-19 pandemic and the need to learn new ways of managing our businesses, Sage made select training available to customers and partners free of charge. We are thrilled so many have taken advantage of this opportunity! So much, in fact - and considering we're all still working through the pandemic - we would like to extend the program through June 30.*

    So far, thousands of learners have…

    • May 18, 2020
  • Simplifying Support: Finding Answers Even Faster for your Sage Software

    Simplifying Support: Finding Answers Even Faster for your Sage Software

    JenFen
    JenFen
    Sage has many resources to help you get the most value out of your Sage solution. Sometimes, however, having multiple options can be a little overwhelming. Now you can get quick access to all assets by remembering a single URL.
    • May 13, 2020
  • How the CARES Act Changes QIP and Tax Returns

    Carl Thompson
    Carl Thompson
    CARES Act returns QIP fixes to a 15 year life and fixes the "retail glitch". Also NOL carrybacks are reinstated.
    • Apr 15, 2020
  • Free learning - Supporting our customers / Apprentissage gratuit pour soutenir nos clients

    KathleenF
    KathleenF

    We are all being impacted by the COVID-19 pandemic and having to learn new ways of managing our businesses. Sage wants to help our customers through this time by providing complimentary training. We've combed through our library of courses and highlighted content we feel will be the most relevant and beneficial.

    These courses will be available at no charge to you from April 7th through May 31st. In order to access…

    • Apr 7, 2020
  • Sage action plan for COVID-19

    Roni White
    Roni White

    A message from our Managing Director: 

    Dear Sage Partners and Customers,

    We are closely monitoring the spread of the coronavirus (COVID-19) with the safety of our partners, colleagues, customers, and their families as our top priority. We also deeply appreciate that our products and services are core enablers for your business, and we are committed to serving you throughout this challenging time. Our thoughts go out to…

    • Mar 23, 2020
  • COVID-19 Legislation for US & CA

    Terry Todd
    Terry Todd

    This post was updated on 11/29/2021. Expired content was removed. 

    Francais

    Sage is continuously reviewing COVID-19 legislation, and will add updates to the product pages as new information becomes available.

    U.S.

    Sage 100: COVID-19 Legislation Sage 50 - U.S. Edition: COVID-19 Legislation Sage 300: COVID-19 Legislation Sage 300 CRE: COVID-19 Legislation Sage 100 Contractor: COVID-19 Legislation Sage HRMS:…
    • Mar 20, 2020
  • Preparations you can make to continue to run your business during uncertain times

    Preparations you can make to continue to run your business during uncertain times

    KathleenF
    KathleenF

    What can you do?     |   Francais

    As a Sage customer, it’s never been easier to work remotely and empower your business and customers. We’ve put together a list of tools and helpful tips to keep your business on track when you may need to work somewhere other than your office.

    There are several ways that you may be able to access your data remotely, and we recommend you work with your Sage Business Partner and…

    • Mar 13, 2020
  • Sage Abra Suite Retirement Facts: Powerful migration paths to explore before December 2020

    Sage Abra Suite Retirement Facts: Powerful migration paths to explore before December 2020

    Ben Huyard
    Ben Huyard

    As part of our strategy to deliver market leading solutions to our customers, we have made the decision to retire Sage Abra Suite, effective December 28, 2020.

    What does this mean for you?
    September 2020 will be the final release for Sage Abra Suite. After this date we will no longer provide product updates, security fixes, or tax and legislative updates. On December 28, 2020, you will no longer receive support through…

    • Dec 9, 2019
  • The Big 4 Tech Changes & How to Ensure Cyber Security for Business Data

    The Big 4 Tech Changes & How to Ensure Cyber Security for Business Data

    Erzsi_I
    Erzsi_I

    Many businesses are still spending hours worrying about compliance, admin and the future. The benefit of having a Sage Business Care plan is that you'll have access to support.  Providing this service to our users comes with a sense of responsibility, our teams have access to lots of resources which include partnerships with companies such as Microsoft.

    Did you know that there are 4 technologies to keep an eye on?…

    • Nov 18, 2019
  • Need Help? Here's our top 4 tips for the 2019 update & year-end season

    Need Help? Here's our top 4 tips for the 2019 update & year-end season

    Erzsi_I
    Erzsi_I

    Updates are in the air and coming to a Sage product near you.

    It's a tough job to keep data secure and software packages compliant and online. 

    Be assured that we've taken the steps to mitigate potential issues, as much as, possible.

    To keep fires manageable, here are some pro tips for approaching year-end & your software updates. 

    TIP #1: BACKUP

    To recover quickly from system downtime, have backups in place…

    • Nov 7, 2019
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*Community Hub is the new name for Sage City