Quoting Shep Hyken (author of Cult of Customer), “Keeping customers happy is one of the most basic ingredients of business success. But these days, customer service is about far more than simply satisfying your customers; it's about delighting them with unforgettable experiences, and creating loyal customers. The great thing about these loyal customers is that they are also evangelists who not only help your business grow, but also are willing to go out and tell the world about your amazing product or service.”

Here are a couple of links making the case for amazing Customer Experience and how it can benefit you. 

Stay tuned for more blog posts covering strategies, tools and processes on offering amazing Customer Experience.