How to get help from Sage for an API issue?

Posted By Chris-W over 2 years ago

I'm a Sage 100 business partner and I've just performed a server migration from an on-premise server to a cloud server. A third party product that was working fine on-premise, isn't working in the cloud installation. The 3rd party developer believes there is something wrong with the Sage 100 instance or the API configuration. When I called Sage support, it was end user support. Is there developer support available, or another resource from Sage that could assist with this issue?
Thanks.

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Kevin M over 2 years ago

Run OITest.exe (found in the Home folder).

If this works, the problem is probably not the Sage BOI, but instead something environmental.
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Chris-W over 2 years ago in reply to Kevin M

Thanks Kevin. I ran the test and it was successful. How do I troubleshoot this further? When you say it's environmental, what do I need to look for?

Thanks.
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Chris-W over 2 years ago in reply to Kevin M

Thanks Kevin. I ran the test and it was successful. How do I troubleshoot this further? When you say it's environmental, what do I need to look for?

Thanks.
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Kevin M over 2 years ago in reply to Chris-W

It could be anything, so it's impossible to make recommendations. Check the basics... install with UAC off, As Administrator... firewall issues... NTFS permissions... dig into any errors...

Since you're a Partner, maybe look into joining 90-Minds. There are a number of members who are a lot more technical than I am, and may have other recommendations.
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How to get help from Sage for an API issue?

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