How to get help from Sage for an API issue?

I'm a Sage 100 business partner and I've just performed a server migration from an on-premise server to a cloud server. A third party product that was working fine on-premise, isn't working in the cloud installation. The 3rd party developer believes there is something wrong with the Sage 100 instance or the API configuration. When I called Sage support, it was end user support. Is there developer support available, or another resource from Sage that could assist with this issue?
Thanks.

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