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Gcjamie

Customer Last Purchase History on Sales Order not working

Posted By

Hi Guys

So we recently upgraded to Sage 2023. Since the upgrade some users have being reporting that the Customer Last purchase history (Red Binoculars) is not populating for them on sales order.

I first thought it might have been a permissions issue but some users who have the exact same permissions as other users can populate the box but others cant.

Any idea what might be causing this? 

Thanks guys

Parents Reply Children
  • 0 in reply to rclowe

    We had run in to this issue as well with a few clients and needed to use Nomads to correct the issue.

    The button for the last purchase history on older customized panels that are converted forward to 2022 (and 2023) needed to have the ALEStart value updated to include cDisplayInactiveItemsInALE$. 

    In theory, the Update Panels to Current Version should have corrected these panels during the conversion process given that the Display Inactive Items in ALE was a feature added since the 'source version' of the migration, but apparently not.

    Hope this helps your situation.

*Community Hub is the new name for Sage City