AR Cash Receipts Batch Issue

SOLVED

One of my users was doing an Cash Receipts Entry and walked away from her computer.  By the time she returned, her computer had gone to sleep.  When she reconnected and went back into Sage, the batch was "gone."  When she starts a new batch, the individula invoices she had "paid" the first time show up with a zero balance while in the batch but if you go into Customer Maintenance, they show with the original balance.  She did not post anything.

How do I get rid of this batch, so she can re-enter the payments?

Thanks for the help

Don

Parents Reply Children
  • 0 in reply to Kevin M

    Outstanding!!

    So here's the story.

    We use a third party automated AP provider and import all our invoice and payments into Sage thru the VI module.  So the same person made a mistake when importing the invoice into Sage by assigning the wrong vendor to the invoice.  When she imported the payment, she noticed the error and adjusted the vendor to be paid but not the invoice.  So now in AP Customer Maintence you see the correct vendor paid but when you drill down on the invoice, it's the original incorrect vendor.  I need to get that invoice to reflect the correct vendor in both AP and GL.... and yes we've had a little chat about slowing down and making sure you are doing the correct thing......  Appreciate your thoughts on this.

  • +1 in reply to DCBforMG
    verified answer

    Adjust the wrong vendor invoice to zero, and re-enter under the correct vendor, then apply the payment.

  • 0 in reply to Kevin M

    Thanks again Kevin - good to go!!