Print cash receipts

My company recently bought another company who has sage 100 for their accounting software.  Before we close out their books we need to enter a few AR cash receipts.  I have a basic knowledge of Sage 100 but am not proficient.   I have entered the payments per the posted instructions on Sage University but when I go to print the receipts I get the dreaded "Unable to process the lockfile crystal report - cash receipts journal".  I am unable to find a resolution to this problem on Sage 100, Sage University, or online.  Any help would be greatly appreciated.

  • 0

    Looks like the Sage PDF Converter needs to be reinstalled.

    Sage 100 2018 or higher:

    1. Log into Sage 100
    2. Select File, Run from the toolbar
    3. At the Program field, type PL_AdvancedOptions_Ui
    4. Click OK. The Paperless Office Advanced Options window opens.
    5. Click on the following:
      • Install Converter
      • Test Converter
    6. Try posting your Cash Receipt Again