Price in Sales Order is different between Lines tab and Totals tab in Sales Order

We created a Sales Order with a large number of line items.  The Total Amount shown on the bottom of the window is correct.  When we then navigate to the Totals tab, the Taxable Amount is a completely different number - inflated by almost $30k.  We sent this quote to our customer not noticing the discrepency.  

Any idea why this is happening?  This is the only instance we have noticed so far:

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  • 0

    On the sales order form you should have seen a warning message that the order was out of balance.  I have seen this before, cause unknown.  

    This is on the Knowledge Base

    Summary

    Totals tab in Sales Order and Quote History does not match Lines tab.

    Cause

    Sage Engineering is researching the issue. If you are experiencing this issue, please open a support ticket with Sage 100 support.

Reply
  • 0

    On the sales order form you should have seen a warning message that the order was out of balance.  I have seen this before, cause unknown.  

    This is on the Knowledge Base

    Summary

    Totals tab in Sales Order and Quote History does not match Lines tab.

    Cause

    Sage Engineering is researching the issue. If you are experiencing this issue, please open a support ticket with Sage 100 support.

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