1)  Seems to be working for me in Internet Explorer.  Have you tried a different browser (Chrome, Firefox)?

2) Advanced button??  What's that?

3) Once you manage to select the program (Sage 100) you should see a download button at the top.  Been like that for a few months - drove me crazy at first too.

4) LOL.  That's been there for ages.   No clue why.

Maybe try clearing the cache on your browser?

Ok - I've found that you need to click on the "Back to Home" at the top left side of the window to see the window we have come to love & hate, with the many Sage programs listed down the left, and once you choose Sage 100, the download button becomes available.

And Tom - I did try Chrome & Firefox as well as IE.

Love the "love and hate" comment.   I can relate.

oh yeah......that is the relationship I have with the knowledgebase.  Some days I find what I need & am happy - but then a simple error 47 for SO cannot be found, no matter how I ask the question.  

Error 47!   Nine times out of 10 rebuild the key files.   But sometimes it is nice to check and see if there is some better info than just that.

I think that the search works best if you can give it the faulting program name (not module) as well.  SO is just too generic.

Hi Maureenil,

I'm sorry to hear that you're having troubles with our kb. You are correct; there is a defect in the advanced search filter on the home page where it seems the selected product is being dropped during the search, and once you land on the results page, the filter is gone and therefore not being applied.

We have a fix release coming tomorrow night and I will do everything I can to get this corrected in that release.

In the meantime, I've been able to verify that if you conduct your search from the product page (eg. after clicking Sage 100 ERP in the list of products on the home page), the filter remains intact when you search from there. Temporary relief, I know... but it should help with your frustration until we get this one fixed.

Perhaps this will help swing your "love / hate" relationship with the knowledgebase closer to the "love" side again? :)

Cheers,

Steve.

I just really hate the new kb.  The old one worked great and it was easy to find the solution and most people I have talked to, including the people with our partner, agree.  Now I just get really frustrated with this kb.  Pretty much all the time now, I just use IE and there are several answers found, including some from Sage,  I do not know why they did not come up in the kb.

Thanks for the update, Steve.

I'd love to be swayed back to loving the knowledgebase, but right now I can't find an error client is getting - and i'm pretty sure it was in the archive DB.  Will do a quick google search - sometimes they have it.

By all means, if you find a resolution to that error and you want to help make sure we've got it in our kb, we do provide a function where you can contribute that information into a new document and we will get it published so future folks experiencing the same issue can find and use it.

The link to create a doc is in the Support Resources list at the bottom of the home page and it's available for everyone to use:

Steve - I'm working with a Sage analyst on it as we speak.

Thanks again.