Emailing Invoices from Sage

Posted By sued2 over 2 years ago

I have had several clients report to me this week the inability to email their invoices from Sage 100. It is happening in versions 2019, 2020 and 2021. They all use Office 365 and have been using the outlook.office365.com in their setup for quite some time. Has anyone else run into this problem? I have a call into Support but they are backlogged today.

Thanks

Sue

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jcnichols over 2 years ago in reply to Justin K +3

I can not state that upgrading to Sage 100 version 2019 current service pack or higher will resolve a specific issue. The 2019 current service pack or higher enables TLS1.2 for e-mail transmissions.

There…
jms329 over 2 years ago +1

We have an older version, but it happened to us after a Windows update (several times). I believe the techs reinstalled the Sage PDF printer and then it worked correctly
zip over 2 years ago in reply to Dawn Heaton +1

I believe we have this resolved at my client. IT stated this is related to Office 365 and the type of spam/blast-type of controls that Microsoft has in place. So IT is relaying e-mails thru their spam…

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Doc102208 over 2 years ago

Thought I'd join the thread.

Client reported this issue last Thursday running 2018.

Sue in the original post says it's happening on 2019, 2020 & 2021.

Another poster said that upgrading to 2019+ will resolve this issue.

Need clarification if doing the upgrade will fix the issue?
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Justin K over 2 years ago in reply to Doc102208

Interested in clarification on that question as well. Hopefully someone from Sage can chime in on that.
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Justin K over 2 years ago in reply to Doc102208

Interested in clarification on that question as well. Hopefully someone from Sage can chime in on that.
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jcnichols over 2 years ago in reply to Justin K

I can not state that upgrading to Sage 100 version 2019 current service pack or higher will resolve a specific issue. The 2019 current service pack or higher enables TLS1.2 for e-mail transmissions.

There are no current plans to update Sage 100 2018 and older versions.

View Document - Sage Knowledgebase

Engineering is aware the challenge this creates for modified Sage 100 customers and those customers not in a position to upgrade. << stay tuned>>

John Nichols

Sage
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Emailing Invoices from Sage

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