PO was received in full but still shows backordered status


PO was received in full but status shows it as backordered. We double checked and qtys ordered are exactly the qtys received. What causes this? How can I troubleshoot this?

Things we have tried already:

  • Increased each line item, save it and then come back to readjust to original qtys
  • Tried to re-receive it as 0 qtys but it won't allow it

Using Sage 100 2019

  • 0

    I have this occasionally happen with one particular client.  We can see the receipt in Receipt History, but the Qtys on the LINEs still appear to not be received (but there is a total received amount on the Total tab).  I have to DFDM the qtys, then pull up the PO, save it, and it changes its status to complete when saved.  I've tried to figure out what they are doing differently, but all looks OK.

  • 0 in reply to bethbowers

    There are several reasons this can happen, the most common being the invoice was done in AP instead of PO.  See Article ID 222924450018964  How to complete or resolve backordered purchase order on the Sage 100 knowledgebase.

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