A client has 84 companies in their Sage 100 Standard system, which was recently upgraded from v4.50 to v2016. The upgrade was installed on a new Server 2012 and workstations are new Windows 10 units, all exceeding current SPM specs. In Sage Intelligence, they have a mix of complex consolidated reports as well as single company financials. Some of the consolidated reports take 45 minutes or more to compile, about the same in the new system as before.
The problem is that now, while the consolidated reports are compiling, SI effectively locks up the workstation until it completes. As long as the ticker tape in the upper right corner of the screen is running, it keeps grabbing control of the desktop away from any other application a user may try to work with; email, internet, etc. In the v4.5 environment, SI runs in the background, so the wait time for the reports was not a major inconvenience. I opened a case at Sage Tech Support for this, but they had no history of or solution for the issue; i.e. how to make SI run in the background. After escalation, the matter was referred to Alchemex, whose unhelpful response was that the application is working as designed and no further action is warranted. No explanation is offered as to why "as designed" is not working the same as it did in v4.50
Has anyone else experienced this and, if so, found a solution? A possible workaround, which we will use until something better comes up, is to set up an RDP workstation where users can run SI reports while leaving their desktops available for other tasks. The client is not satisfied with this band-aid as a long-term solution.
