Business Insights Explorer - No data populating

SUGGESTED

Wanted to use BI Explorer but no data is showing up. I've used it before at another company. Is there a setup or permissions requirement?

  • 0
    SUGGESTED

    Do you see task and options to the left?

    If not,  go to change user settings and toggle to classic mode.  Exit.  Log back in and go to change user settings and toggle back to standard mode.  Exit.  Log in and try explorer again.

    Apparently that reset something in the user settings.

  • 0 in reply to TomTarget

    Tom, you are my new best bud! 

  • 0 in reply to Leggett

    You are welcome.

    That one frustrated me for quite a while before I figured it out.

  • 0 in reply to TomTarget

    We are on Sage 100 Premium 2021 7.00.4.0 32 bit, so I don't have the option to change from Classic to Standard mode (though I did attempt a fix by changing Theme code with no effect). Any suggestions for how to reset user settings so that data populates in BI Explorer views? 

  • 0 in reply to jcbaker

    Did you look through Solution ID 78517?

    Option II: Delete Damaged Registry Subkey
    Delete Registry Subkey (HKEY_CURRENT_USER\Software\Sage Software\BIE Explorer\Explorer)
    See Article ID 93618 Business Insights Explorer Views appear blank for users that use Standard View for
    instructions
    Check the Views location in Business Insights registry keys:
    Check the ViewsPath value under the registry key: HKEY_CURRENT_USER\Software\Sage Software\BIE
    Explorer\Products\MAS90

    Of course this KB comes with the standard disclaimer, including: 

    "Modifying your Windows Registry incorrectly can severely affect system
    operations. Sage is not responsible for operation issues caused by incorrectly modifying your Windows
    Registry. Always create a backup of your data before proceeding with advanced solutions."