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TomTarget

2016 product update 5 and 2017 product update 2 and Application scaling - anyone else seeing this?

Posted By

Installed 2016 product update #2 for a client.

Nice thing is that it appears to have fixed the freeze that you can get periodically on a dual monitor system.

However, when you select application scaling it seems to be disabling medium and large.  Knowledgebase article indicates that this is due to screen resolution (which I believe means that your monitor would not be large enough to display some windows - you would get a flickering effect on prior updates).

Unfortunately, it appears to be miscalculating the required resolution as best as I can tell.

I have a notebook computer with two external monitors (34 inch and 24 inch).  The notebook display screen is at 1366 x 768 which is clearly more than enough to expand to medium and large (as they did before this product update).  24 inch monitor is at 1600 x 900.  34 inch monitor is at 3440 x 1440.

The screen shot below if from my own computer which is on 2017.2.  Screenshot is the notebook display screen (smallest).

I believe the client's monitor is at 1600 x 900.  We managed a work around for the client by reducing resolution on one of the monitors so that the data entry window appears larger on that monitor while keeping the other monitor at it's original setting.   That works for know but client isn't overly impressed.

Parents
  • 0

    Hi,

    The launcher has been modified so that only applicable scaling levels are enabled. This is done dynamically, allowing us to pick up changes when (a) switching the app between monitors and/or (b) the OS display scaling is changed.

    Modifying the Windows text size is taken into consideration when determining which scaling levels to display.

    If multiple monitors are utilized with different display settings, the scaling levels are enabled by monitor.
     
    Included is a change to open the screens on the monitor they were last closed (dual monitor issue) If scaling is changed screens will be forced back to the Primary Monitor, otherwise screens will open on the monitor they were last closed on.

    Kevin - I am not aware of any restriction on these changes to non-Sage 100c users.  Scaling was added as an available feature regardless of c or non-c with the 2017 release.

    John Nichols

    Sage

Reply
  • 0

    Hi,

    The launcher has been modified so that only applicable scaling levels are enabled. This is done dynamically, allowing us to pick up changes when (a) switching the app between monitors and/or (b) the OS display scaling is changed.

    Modifying the Windows text size is taken into consideration when determining which scaling levels to display.

    If multiple monitors are utilized with different display settings, the scaling levels are enabled by monitor.
     
    Included is a change to open the screens on the monitor they were last closed (dual monitor issue) If scaling is changed screens will be forced back to the Primary Monitor, otherwise screens will open on the monitor they were last closed on.

    Kevin - I am not aware of any restriction on these changes to non-Sage 100c users.  Scaling was added as an available feature regardless of c or non-c with the 2017 release.

    John Nichols

    Sage

Children
  • 0 in reply to jcnichols

    Not sure what you mean by detecting dynamically?  On my system is seems to be detecting the primary monitor and limiting the options available based on it.

    Tried moving Sage 100 to my 34" monitor and it continued to limit the scaling to default.

    I think we need to have the ability to override this automatic restrictions on scaling..  My client was having no difficulties at all prior to this improvement.

  • 0 in reply to TomTarget

    Hi Tom,

    Scaling settings are enabled based on the Resolution and the Windows Text Size -  by monitor.

    For Example:

    Monitor 1
    Resolution: 1600 x 900
    Text Size:100%
    Sage 100 Scaling Sizes Available
    Default and Medium

    Monitor 2
    Resolution: 1600 x 900
    Text Size:125%
    Sage 100 Scaling Sizes Available
    Default

  • 0 in reply to jcnichols

    I understand that, but why would I be getting a restriction on my 3440 x 1440 secondary monitor?  My primary monitor is currently 1600x900 monitor.  Restrictions seem to be coming from it, not where Sage 100 is currently located.

  • 0 in reply to TomTarget

    Do you have Windows Text size set to a value greater than 100%?

    Open Sage 100 on you Primary Monitor, select the maximum scaling option available - Drag the Sage 100 Launcher to your secondary monitor.  Is the screen outside the bounds of the display? 

  • 0 in reply to jcnichols

    My client was runnng in the 1600x900 and 125% mode prior to this update and was working perfectly at medium.  This is why I am suggesting the need for an override capability where the automatic metrics are erroneous.

  • 0 in reply to jcnichols

    I do not.  It is set at 100.

  • 0 in reply to jcnichols

    Secndary monitor has more than twice the resolution of the primary so Sage looks tiny on it.

  • 0 in reply to TomTarget

    1600 x900 with Text Size 100% should enable Default and Medium.

    Open Sage 100 on you Primary Monitor, select the maximum scaling option available - Drag the Sage 100 Launcher to your secondary monitor.  Is the screen outside the bounds of the display?  Additional scaling options should be available.

    On your secondary monitor at resolution 3440 x 1440. You should have an Extra Large Scaling option available.  

  • 0 in reply to jcnichols

    With primary monitor at 1600x900 100%  I have default and  medium.  Check.

    Drag the window over, it is not outside of the bounds.

    Made my 3440 x 1440 monitor the primary and I have default - medium - large.  No extra large.

    Oddly enough though when I checked - it looks like scaling was at 125% on the 3440?.   Possibly the scaling can be different on each monitor?  Switching the setting and rebooting to verify.

    However it appears that it is still taking it's cue from the primary monitor.

    My extra large monitor is using HDMI,  the medium sized monitor is using VGA,  I assume that the built in monitor to the notbook is VGA also.   Maybe that has something to do with it.

  • 0 in reply to TomTarget

    After much experimentation,  I'm going to confirm that the system is taking its cue for determining what scalings are available from the primary monitor in a multi-monitor system.  Draggin Sage from one monitor to another has no impact whatsoever.

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