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Surya IT

Order was removed from SO Entry, but is "Active" in sales order History?

Posted By

Hello, 

We have an issue where an order is currently marked as an "Active Order" under Sales Order and Quote History, but this file is not accessible inside of Sales Order Entry. We get the message: "The Sales Order number already exists in the History file." 

The only way I could see this happening is if someone deleted the order, but wouldn't that trigger an order status change? 

Thanks, 

Parents
  • 0

    Surya how was the order created?  I saw this recently where the Lines were actually still in the Sales Order Detail file and history but the header was not present in Sales Order Entry but was in Sales Order History.  We solved this by creating a new sales order with the same header info then going into DFDM and pulling up the order and changing the sales order number to missing header. When it asked if we wanted to remove the old key we answered No. We then went back into Sales Order Entry and deleted the new sales order. The missing header now linked to the Sales Order Detail and the history files. 

    The order had originally come from a web page.

Reply
  • 0

    Surya how was the order created?  I saw this recently where the Lines were actually still in the Sales Order Detail file and history but the header was not present in Sales Order Entry but was in Sales Order History.  We solved this by creating a new sales order with the same header info then going into DFDM and pulling up the order and changing the sales order number to missing header. When it asked if we wanted to remove the old key we answered No. We then went back into Sales Order Entry and deleted the new sales order. The missing header now linked to the Sales Order Detail and the history files. 

    The order had originally come from a web page.

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