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Ryan

Sage 2017 Input/Output error SY_SERVICE.PVC statement 7042 on Windows 10

SUGGESTED
Posted By

Our users are getting new laptops on windows 10 and we are now experiencing this error.  The issue is intermittent but seems to happen after periods of inactivity.  Also, it seems to affect some users more routinely than others (one person gets it once an hour or so, another leaves hers open all the time and has only received this once ever). We've found many "solutions" on forums, but nothing has corrected the issue.  Is there anything besides these solutions that can be tried?

  • Fix user profile
  • Delete SY_Console.m4T, SY_Activitylog.M4T and SY_Workstation.M4T 
  • Use UNC path in shortcut
  • Change power management for disks not to allow driver to sleep
  • Change power management for network adapter not to allow driver to sleep
  • Run as admin
  • Disable endpoint production

Thanks!

Parents Reply Children
  • 0 in reply to Kevin M

    Most users with issues are wired, one wireless user with only 1 failure on wireless.  Two of the five users that receive the error consistently are likely on a different switch, but I already have a ticket in with our networking team to investigate the bad port/cable/switch possibility.

    Standard edition.

    Thanks for the suggestion and I'll follow-up with the results.

  • 0 in reply to Ryan
    SUGGESTED

    Never use wireless with Sage 100.

    OK with Standard there is no service so all those considerations are not applicable.

    Make sure the machines never "hibernate" or otherwise go to sleep.  Also take a look at the KB article on anti-virus exclusions.  Good luck!

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