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julianr246

CRM User taking up license seat

Posted By

We have the designated CRM user in Sage 100 showing as logged into Sage 100 and occupying a seat, however no user is actually signed in. It shows the user is signed in from the user, even when there are NO windows users logged into the server. 

Does anyone know why the server is showing as logged in even tho there are no users logged onto the server? 

When we try to end the process in task manager then the Sage 100 ERP Application server service stops, is this related? 

If we kill the task from the master console, the process takes a few minutes but will eventually log the CRM user out, however will re-appear a few hours later.

Any help is greatly appreciated, thank you. 

  • 0

    Please note what version of each you are on and if it is Standard or Advanced.  

    WAD, Working As Designed. If you want the long winded version talk with Kent

  • 0 in reply to BigLouie

    Sage 100 Advanced ERP 2013

    Sage CRM 7.2b

    In our test environment we just recently installed sage 100 Advanced ERP 2014 with CRM 7.2c and integration is fully functional however the dedicated CRM integration user is not showing in the Master Console and does not occupy a seat?

    I went and created a new dedicate sage user for CRM integration and implemented new user. Integration is working fine as it should, however the original user is still showing in Master Console & still occupying a seat, so i dont believe it has to do with CRM integration? 

    One thing i noticed is that the ACCT DATE for this user shows as 8/13/2014 which is not current obviously so not sure what that means? When I try to close the task for this user, nothing happens, does not kill the selected task.

    Is there then a difference with Sage 100 adv. erp 2014 & 2013 since the error doesnt show in the 2014 install we just created?

  • 0

    We are having a similar problem.  CRM is using a license on our server, even though we are not using CRM and have been refunded for the license cost (it was incompatible with some things we needed it to work with in Sage).  I guess the question for us is how to get rid of CRM entirely.  We can kill the process, but it comes back.  

  • 0 in reply to muddybiker

    You or better yet your reseller would need to uninstall the CRM integration engine and service.

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