Blank screen when double clicking sage 100 2013 shortcut with no login screen

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Hi,

I have this workstation when starting sage 100 shortcut or program files it launches with a blank screen with a "+" on the corner with no text or menu. tried reinstalling the program, rebooting and no solution. other workstations works fine. Affected  Workstation is windows 7 professional 64 bit. 

please help

thanks.